Customer Support Associate

getscaled; United Kingdom; Remote; GBP 24,000 - 30,000; Full time

Job summary

Join a progressive health-tech company as a Customer Support Associate working fully remotely from the UK. You'll provide exceptional service, helping users improve their wellness through innovative digital programmes. This entry-level role is perfect for those passionate about making a positive impact. Offering a full-time position with competitive salary, annual leave, and a supportive team environment.

Benefits

25 days of annual leave plus national holidays

Qualifications

• Excellent communication skills via email and phone.
• High level of empathy in interactions.
• Strong organizational skills for fast-paced environment.

Responsibilities

• Providing prompt, empathetic support via email and phone.
• Efficiently resolving customer queries and complaints.
• Exceeding customer expectations to maintain high satisfaction.

Skills

Communication

Empathy

Organization

Adaptability

Customer Service

Job description

Join to apply for the Customer Support Associate role at Scaled

Join to apply for the Customer Support Associate role at Scaled

Role: Customer Support Associate (Remote)

Location: Fully remote (UK-based)

Employment Type: Full-time (FTC), 40 hours/week (may include weekends and bank holidays)

The Opportunity

Obesity is a pressing global challenge, costing the UK alone approximately £9 billion annually, primarily through preventable diseases like type 2 diabetes. Our client is tackling this issue head-on, empowering individuals to improve their health through innovative digital habit-change programmes.

About the Company:

• Positively impacted over 250,000 individuals.
• Highly rated, with thousands of excellent customer reviews.
• Rapidly growing and financially sustainable.
• NHS-commissioned and approved by leading health insurers.
• Focuses on digital delivery of lifestyle improvement and weight-loss programmes.

Role Overview:

Our client seeks a proactive Customer Support Associate passionate about delivering exceptional service to support users on their wellness journeys.

Key responsibilities include:

• Providing prompt, empathetic support via email and phone.
• Efficiently addressing and resolving customer queries.
• Exceeding customer expectations to maintain high satisfaction rates.
• Managing customer complaints with sensitivity, escalating when necessary.

This dynamic role involves engaging with diverse individuals, gaining deep insights into the digital health programme, and contributing positively to user experiences.

Ideal Candidate:

• Highly organised and thrives in a fast-paced environment.
• Target-driven, with a commitment to continuous improvement.
• Excellent communication skills, particularly in email and telephone interactions.
• Empathetic and capable of handling sensitive conversations effectively.
• Quick learner, adaptable to evolving processes.
• Meaningful impact on public health and individual lives.
• Collaborative environment with passionate, supportive colleagues.
• 25 days annual leave plus national holidays.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Technology, Information and Internet

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