Support Officer / Supported Housing Assistant

AWD Online; Guildford; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading housing association seeks a Support Officer / Supported Housing Assistant in Guildford to provide high-quality person-centred support to clients, empowering them to maintain independence. This permanent, full-time role includes engaging with clients and partner agencies, ensuring tenant rights, and coordinating support plans. Generous benefits, including up to 28 days holiday and pension contributions, are offered.

Benefits

25 days holiday (increasing to 28)

Up to 8% contributory pension

Flexible working

Investment in learning and development

Health and lifestyle benefits allowance

Cycle to Work Scheme

Qualifications

• Experience in a customer-facing role is essential.
• Understanding of supporting individuals' independence is crucial.
• Safeguarding knowledge and experience required.

Responsibilities

• Deliver person-centred support to clients in a housing service.
• Engage with clients and health professionals to assess needs.
• Maintain accurate documentation and records.

Skills

Customer service

Teamwork

Communication

Organizational skills

Time management

Education

GCSE in Maths

GCSE in English

Tools

MS Office

Job description

Support Officer / Supported Housing Assistantwho has experience working in a customer facing / person centred role, with working knowledge of how to support people in achieving and maintaining independence, is required to join a housing association.

SALARY: £25,148 - £26,472 per annum + Generous Benefits (see below)

LOCATION: Guildford, Surrey (GU1) – Fully Site Based with travel across other sites including Woking (GU21) and Waverley (GU8)(business travel costs covered between locations)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 Hours per Week, Monday to Friday 9am – 5pm

PLEASE NOTE: A Full Driving Licence and your own vehicle is essential to travel between sites (mileage will be reimbursed for business travel)

JOB OVERVIEW

We have a fantastic new job opportunity for a Support Officer / Supported Housing Assistantwho has experience working in a customer facing / person centred role, with working knowledge of how to support people in achieving and maintaining independence.

Working as the Support Officer / Supported Housing Assistant you will deliver high quality person-centred support to customer living in a supported accommodation service.

As a Support Officer / Supported Housing Assistant you will work in accordance with Person Centred principles, enabling clients to sustain their tenancies by promoting independence, freedom and choice.

DUTIES

Your duties as a Support Officer / Supported Housing Assistant will include:

• Assess referrals and engage with prospective clients using a person-centred approach. Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate

• Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures

• Agree and review client Independent Living Plans and Risk Assessments on a regular basis

• Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact as appropriate, taking follow up action and coordinating wraparound support if required from other agencies

• Forge and maintain links with partner agencies and other key stakeholders as appropriate

• Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required

• Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner

• Actively contribute to the collection of data to be used in statutory returns

• To empower clients to ensure the safety, security and cleanliness of the project, including adherence with internal policies and procedures and reporting repairs where necessary

• Handle complaints and representations in accordance with policy and undertake any necessary investigations

• Work outside of standard office hours, as required, to deliver services, following lone working procedures

CANDIDATE REQUIREMENTS

• Full driving Licence and use of own transport is essential for this role

• Educated to GCSE level or equivalent in Maths and English (Grades A*- C)

• A working knowledge and understanding of how to support people in achieving and maintaining independence is essential

• Experience of working with clients experiencing substance misuse and mental health is desirable

• Previous experience working within Housing desirable, but not essential

• Safeguarding knowledge and experience essential

• Experience of providing support to diverse client groups

• Ability to work under own initiative

• Ability to network and build strong relationships with partner agencies, community and key stakeholders

• Organisational skills, including time management and ability to meet targets

• Ability to communicate effectively at different levels

• Ability to deal with distressed and aggressive clients

• Intermediate MS Office skills

BENEFITS

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development
• Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
• Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements.If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13561

Full-Time, Permanent Social Care and Supported Housing Jobs, Careers and Vacancies. Find a new job and work in Guildford, Surrey. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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