Support Officer (1st Line)

Schools’ Choice; Walsall; On-site; Full time

Job summary

A leading company, Schools’ Choice, is looking for a First Line Support Officer to join Walsall Council's Service Desk team. The role focuses on delivering superb First Line Help and Service Desk support, with responsibilities including customer support and guidance. This full-time position offers a temporary duration of 6 months with a potential for hybrid working after training.

Qualifications

• Previous experience in Help and Service Desks is essential.
• Passionate about IT and customer support.
• Ability to provide guidance and support effectively.

Responsibilities

• Ensure service performance is consistently within established parameters.
• Provide effective First Line support and monitor handovers.
• Offer day-to-day guidance and mentoring to customers.

Skills

Communication

Task Management

IT Support

Education

Relevant IT certifications

Job description

First Line Support Officer

Opus People Solutions are seeking a dynamic and proactive individual on behalf of Walsall Council, to join the team as a First Line Support Officer. As a key member of the Service Desk team, you will play a crucial role in ensuring the seamless delivery of First Line Help and Service Desk support within established parameters.

Hours: Full time, 37 hours per week.

Working Schedule: Monday - Thursday, 8am - 5.15pm with 1-hour unpaid break. Friday 8.45am - 4.45pm with 1-hour unpaid break.

Location: Onsite full time - with potential to move to a Hybrid basis after 3 months training.

Duration: 6 months, temporary basis.

Pay Rate: £13.69 per hour

Responsibilities:

• Ensure service performance is consistently within established parameters.
• Provide effective First Line support, overseeing, monitoring, and facilitating handovers to 3rd line teams as required.
• Customer Support: Offer day-to-day support, guidance, and mentoring to customers within our organization (WMBC) and collaborate with other team members to maintain a high level of service.
• Provide advice, guidance, contributing to the continuous improvement of the overall support function.

Requirements:

• Previous experience within Help and Service Desks.
• Passionate about IT.
• Excellent communication skills with the ability to provide guidance.
• Adept at managing and prioritizing tasks to meet service delivery expectations.
• Flexibility to adapt to a dynamic work environment and contribute effectively as part of a collaborative team.
• Relevant certifications or qualifications in IT support will be advantageous.

How to Apply:

Send your CV to

Opus People Solutions is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.