Support Officer

Together Housing Group; Hasland; Vor Ort; GBP 17.000 - 20.000; Teilzeit

Benefits dieser Stelle

LGPS pension

27 days holiday (pro-rated)

Zusammenfassung

Together Housing Group is seeking a part-time Support Officer to provide person-centred assistance to customers, including older people and those experiencing homelessness. The role covers coordinating support plans, safeguarding and wellbeing, and working with health and housing partners to improve outcomes.

Based at Potters Place in Chesterfield (S40 2FA), you’ll engage with residents, assist with housing options, and help maintain safe, welcoming schemes while keeping accurate records.

Qualifikationen

• Experience in a customer-focused support environment.
• Experience supporting older people, vulnerable adults or disadvantaged individuals.
• Excellent communication and interpersonal skills.

Aufgaben

• Deliver person-centred support tailored to each customer’s needs, goals and aspirations.
• Support older people, vulnerable adults and customers experiencing homelessness to maintain independence and wellbeing.
• Complete and regularly review support plans, risk assessments and outcome-focused support with customers.
• Provide practical and emotional support, including responding to crisis situations where required.
• Coordinate with health professionals, social care teams and housing services.
• Help customers explore housing options and prepare for moving into independent accommodation.
• Promote safeguarding and wellbeing and interact with partner organisations to promote safety.
• Facilitate activities and community engagement to reduce isolation.
• Maintain records using internal systems and respond to customer enquiries and complaints.

Kenntnisse

Communication skills

Interpersonal skills

Caring and compassionate

Safeguarding awareness

Crisis management

Organisational skills

Independence

Collaboration with partners

Jobbeschreibung

Please note: This is a part-time position, working 25 hours per week, Monday to Friday from 10:00am - 3:00pm. The role is based at Potters Place, Chesterfield, S40 2FA. Requirements Outline of Key Responsibilities...

• Deliver person-centred support tailored to each customer's individual needs, goals and aspirations.
• Support older people, vulnerable adults and customers experiencing homelessness to maintain their independence and improve their wellbeing.
• Complete and regularly review support plans, risk assessments and outcome-focused support with customers.
• Provide practical and emotional support, including responding to crisis situations where required.
• Work closely with health professionals, social care teams, housing services and other partner agencies to coordinate support.
• Support customers to explore suitable housing options and prepare for moving into independent or more appropriate accommodation.
• Encourage customers to develop life skills, confidence and resilience to achieve positive long-term outcomes.
• Promote safeguarding, wellbeing and the safety of customers, identifying and responding appropriately to concerns.
• Facilitate activities, resident meetings and community engagement opportunities that encourage inclusion and reduce isolation.
• Help maintain safe, welcoming and well-managed schemes by supporting health and safety procedures, reporting repairs and monitoring communal areas.
• Maintain accurate records, support plans, case notes and monitoring information using internal systems.
• Respond professionally to customer enquiries, concerns and complaints, resolving issues wherever possible.
• Experience working in a customer-focused support environment.
• Experience supporting older people, vulnerable adults or disadvantaged individuals.
• Excellent communication and interpersonal skills, with the ability to build positive and trusting relationships.
• A caring, compassionate and person-centred approach to supporting others.
• An understanding of safeguarding and the importance of protecting vulnerable people.
• The ability to manage challenging situations calmly, professionally and with empathy.
• Strong organisational skills and the ability to manage a varied workload effectively.
• The confidence to work independently whilst recognising when to seek advice and support.
• Experience working collaboratively with partner organisations and external agencies.

This is a rewarding role where no two days are the same. You'll work closely with customers to help them maintain their independence, build confidence and develop the skills they need to live independently. Whether you're supporting someone to access the right services, helping them prepare for a move into more suitable accommodation or simply being there during a difficult time, you'll play a vital role in improving lives and creating positive outcomes. Working alongside a wide range of partner organisations and community services, you'll help ensure customers receive the practical and emotional support they need, whilst promoting wellbeing, independence and safer living. You'll also help create welcoming, supportive environments where customers feel valued, respected and empowered to achieve their goals. If you're passionate about supporting people and want a career where you can genuinely make a difference every day, we'd love to hear from you.

Together Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

In return, we are offering the successful candidate in the Support Officer role...

• Starting salary: £18,587 per annum, based on 25 hours per week.
• 27 days holiday (rising to 32 over 5 years' service) + bank holidays
• Please note: This is a part-time position, working 25 hours per week, Monday to Friday from 10:00am - 3:00pm. The role is based at Potters Place, Chesterfield, S40 2FA.
• Attractive pension schemes - Local Government Pension Scheme (LGPS)