Support Officer

Wilson James; Greater London; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

5.6 weeks annual leave

Employer Pension contributions

Access to financial wellbeing support

Life assurance

Mental health & wellbeing support

Online GP services

Discounts at retail brands

Cycle to Work scheme

Employee Referral scheme

Job summary

Wilson James in London – Kings Cross is seeking a Support Officer to provide flexible security coverage across the King's Cross Estate, with duties across front of house, CCTV, access control and incident response.

The role requires a valid SIA licence, willingness to work days/nights/weekends, and a commitment to safeguarding staff and visitors. The company offers employee-owned structure, training and pension contributions.

Qualifications

• To hold a current DS SIA Licence.
• Proven experience in a security role or a similar position.
• Strong observational skills with the ability to identify and respond to security threats.
• Excellent communication and interpersonal skills to interact with staff, visitors, and authorities.
• Ability to remain calm and act decisively in high-pressure situations.
• Flexibility to work various shifts, including nights, weekends, and public holidays.

Responsibilities

• Welcoming staff and visitors and creating a safe, professional atmosphere.
• Conducting regular patrols and monitoring premises to prevent unauthorised access, theft or vandalism.
• Monitoring access points, CCTV, and handling security procedures.
• Responding promptly to alarms, emergencies and security incidents, taking appropriate action.
• Completing detailed reports on daily activities, incidents and security concerns.
• Assisting in emergency situations, including evacuations and first aid support if required.
• Adapting to different client sites – no two days are the same.

Skills

SIA Licence

Security experience

Communication skills

Job description

Support Officer

Permanent
Location: London - Kings Cross
Hours: 36hrs per week variable shifts - days/nights/weekends
Pay: £14.95 per hour

Join Our Team as a Support Officer!

The Security Support Officer provides a flexible security resource across the King's Cross Estate, with primary
responsibility for providing effective operational cover across number of buildings and security positions. The
officer may be deployed to Front of House, internal security/investigation, loading dock, Fire Control Centre (FCC),
break cover, patrols, access control or other appropriate building security positions according to operational
requirements.
Where required to maintain effective security operations, the Security Support Officer may also be deployed to
support external Estate Security duties, provided they are appropriately trained, briefed, equipped, authorised and
competent for the duties assigned.

About the Role:

• Welcoming staff and visitors and creating a safe, professional atmosphere
• Conducting regular patrols and monitor premises to prevent unauthorised access, theft, or vandalism.
• Monitoring access points, CCTV, and handling security procedures
• Respond promptly to alarms, emergencies, and security incidents, taking appropriate action as needed.
• Complete detailed reports on daily activities, incidents, and any security concerns.
• Assist in emergency situations, including evacuations and first aid support if required.
• Adapting to different client sites – no two days are the same
• Responding calmly and confidently to incidents or concerns
• Working as part of a diverse, supportive team

Why join us?

We are Proud to be employee owned. This means we focus on long-term success and recognise the contribution of our colleagues who make our success possible.

• Invests in training, development and career progression
• Supports wellbeing and work-life balance
• Encourages diversity, inclusion and belonging
• Values innovation and continuous improvement
• Is built for long-term success, not short-term gain
• Gives you the opportunity to make a meaningful contribution to our future

Alongside a competitive salary, you'll benefit from:

• 5.6 weeks annual leave
• Employer Pension contributions
• Access to financial wellbeing support and lifestyle benefits
• Life assurance
• Specialist mental health & wellbeing support
• Online GP services for you and your family
• Discounts at hundreds of retail, leisure and lifestyle brands
• A Cycle to Work scheme
• Employee Referral scheme

What we are looking for:

• To hold a current DS SIA Licence
• Proven experience in a security role or a similar position.
• Strong observational skills with the ability to identify and respond to security threats.
• Excellent communication and interpersonal skills to interact with staff, visitors, and authorities.
• Ability to remain calm and act decisively in high-pressure situations.
• Flexibility to work various shifts, including nights, weekends, and public holidays.

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.