Support Officer

Together Housing Group; Barnsley; On-site; GBP 11,586 - 14,161; Part time

Benefits offered by this job

27 days holiday

Employee benefits

Field-based role

Job summary

A large housing association is looking for a compassionate Support Officer in Barnsley to provide high-quality support to older and vulnerable customers. This part-time role, consisting of 18.5 hours per week, focuses on promoting independence, well-being, and helping residents maintain their tenancies. Responsibilities include delivering personalized support, coordinating with various professionals, and addressing the individual needs of clients. The position offers a starting salary of £12,874 along with benefits such as 27 days holiday.

Qualifications

• Experience within a support role is desirable.
• Experience supporting vulnerable or older customers.
• An awareness of safeguarding.

Responsibilities

• Deliver high-quality customer service and personalized support to residents.
• Promote independence and wellbeing for residents.
• Identify individual support needs and develop effective support plans.
• Respond to crisis situations with intervention strategies.
• Liaise with professionals and agencies.
• Support residents in accessing benefits and services.
• Encourage participation in community activities.

Skills

Customer service skills

Ability to cope with challenging behavior

Communication skills

Empathy

Job description

We are looking for a compassionate and proactive Support Officer to deliver high-quality, person-centred support to older and vulnerable customers. This role is central to helping customers maintain independence, build life skills, and move towards sustainable, independent living in accommodation that meets their needs.

Please note this is a part time role consisting of 18.5 hours per week.

Together Housing:

We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non‑profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a diverse and inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link – https://togetherhousing-group.my.canva.site/

Key Responsibilities

• Deliver high-quality customer service and personalised housing‑related support to older and vulnerable residents
• Promote independence, confidence and wellbeing, enabling customers to maintain their tenancy and live safely in their own homes
• Identify individual support needs and risks, including for customers with complex needs or challenging behaviours, and develop effective support plans
• Respond appropriately to crisis situations, implementing early intervention and prevention strategies to reduce future risk
• Liaise, coordinate and negotiate with a wide range of professionals and agencies including adult health and social care, care providers, children's services (where relevant), community organisations, and internal teams
• Support residents to access benefits, financial support, health services, social activities, and community resources
• Support and encourage participation in social, recreational, educational and wellbeing activities to reduce isolation and strengthen community connections

Qualifications

• A full manual UK driving licence
• Experience within a support role (desirable)
• Experience supporting vulnerable or older customers
• The ability to cope with challenging behaviour/resistance
• An awareness of safeguarding

Benefits

• Starting salary of £12,874
• 27 days holiday (rising to 32 over 5 years' service) + bank holidays
• Field based role from our office in Barnsley
• Working 18.5 hours per week – Tuesday, Wednesday, Thursday 10am‑2:30pm, Friday 9:30am‑2:30pm
• To explore the full range of our award‑winning benefits, please click on the link and ensure that you review all that we have to offer – Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.