Support medical secretary

Dudley Group NHS Foundation Trust; Dudley; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Flexible working options

Job summary

Dudley Group NHS Foundation Trust is seeking a flexible and motivated Support Medical Secretary to join the Pain Management Department, providing essential secretarial and typing support for consultants and teams.

The role involves accurate audio and copy typing, handling patient enquiries, and scheduling appointments. Part-time hours (18 per week) with a pro rata salary of £25,760–£27,476, reflecting NHS Band 3 terms.

Qualifications

• GCSE English and Maths (C or above) required.
• Business Administration NVQ Level 3 or equivalent experience in a clerical environment.
• Previous experience with PAS systems and medical typing is preferred.

Responsibilities

• Provide a secretarial service within the Pain Management Directorate.
• Accurate audio/copy typing of medical correspondence and general admin for Consultants.
• Handle enquiries from patients, GPs and departments; manage appointments and messaging.

Skills

Medical administration

Audio typing

Communication

Education

GCSE English and Maths (C or above)

Business Administration NVQ Level 3 or equivalent

Tools

PAS systems

OCR/RSA II Typing

Job description

Main area Pain Management Grade NHS AfC: Band 3 Contract Permanent Hours Part time - 18 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.) Job ref 253-1026-8341927

Site Russells Hall Hospital Town Dudley Salary £25,760 - £27,476 Pro rata Salary period Yearly Closing 28/10/2026 23:59

Job overview

We are looking for a highly motivated and enthusiastic Support Medical Secretary to provide administrative and typing duties within the Pain Management Department. You should have a meticulous approach to work and excellent communication skills to support our team of existing Medical Secretarial and administrative team.

Main duties of the job

To provide a support medical secretarial service within the Directorate. To undertake accurate audio/copy typing of medical correspondence and general administration for the Consultants and their teams. This will include highly sensitive and complex medical terminology with a need for confidentiality.

Dealing with enquiries from the patients/relatives, general practitioners and individual departments . Reassuring patients (carers/relatives if appropriate) waiting for appointments, test results and commencement of treatment. Assessing priorities, making and re-arranging appointments or passing messages on to the Medical Team for further attention.

General admin duties including photocopying, filing, bring forward system for investigation filing system, answering the telephone and other office duties, including the requisition and maintenance of adequate stationery stocks.

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person specification

• GCSE or equivalent in English and Maths - grade C or above
• Business Administration NVQ Level 3 or equivalent experience in a clerical environment
• Previous experience / knowledge of speciality and proficient in the use of PAS systems
• Proven experience of working in administration, producing accurate documents to a high standard of presentation
• OCR/RSA II Typing or equivalent
• Medical Audio Typing/Transcription

Using AI for jobs applications:

Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.

The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360-degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.

Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.

In line with UK Home Office rules, Band 2 clinical and non‑clinical roles, and Band 3 non‑clinical roles, are not eligible for visa sponsorship.

Non‑clinical roles at Agenda for Change Bands 7–9 that meet the required skill level (RQF 6) and salary threshold are eligible for sponsorship.

The Trust will also accept applications from candidates who can evidence their existing right to work in the UK or who hold an alternative eligible visa.

RECRUITMENT EQUALITY STATEMENT

We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. It is essential we understand our demographics, in order that we can monitor our performance as an equal opportunity employer, as well as continuing to embed a culture of inclusivity across the organisation, which supports the active participation and contribution of our diverse staff groups in the Trusts decision making processes . On application the shortlisting manager will not see this criterion and therefore it cannot be part of their decision making. Please ensure you complete your equal opportunities questions for us and help us to make sure everyone is welcome.

The Trust is committed to employing and supporting people with disabilities. It is the Trust’s policy to interview all candidates with a disability who meet the minimum ‘essential’ criteria as identified on the person specification. To ensure we know you have a disability, please inform us under the appropriate section on the application form. We welcome applications from the LGBTQ+ community and openly encourage people with different sexual orientation, gender identity and expression to apply to join our team. We promise to respect and encourage the use of all pronouns and will not purposefully mis-gender anyone.

We are governed by the public sector equality duties and by our values of Care, Respect and Responsibility to ensure we eliminate discrimination, harassment, victimisation and any other behaviour that is unlawful, undermines our core values and/or falls short of our Behaviour Framework. We want all of our staff to ‘call out’ any behaviour from colleagues, patients or visitors that constitutes the above and appropriate action be taken.

We will, at every opportunity, advance equality and inclusivity for all staff, at all levels within the organisation, by removing or minimising disadvantage, encouraging participation and taking all relevant steps to meet the needs of anyone who shares a protected characteristic. We will also foster good relations between persons who share a protected characteristic by tackling prejudice and promoting understanding at every opportunity.

We have staff Networks in place to help support staff experience of diverse staff groups and inform us on the actions, interventions and support what we need to put in place to improve the working lives and daily experiences of all colleagues and all teams. Anyone can join the networks and we take pride in having Allies as part of every network within the organisation.

Employer certification / accreditation badges

Application numbers

Name Laura Talbot Job title Assistant Directorate Manager Email address [e-mail] Telephone number 01384 456111 Additional information

For further enquiries, please contact [e-mail] - Assistant Directorate Manager, TCAPP.