Shift Lead, Community ENT Service

Dudley Group NHS Foundation Trust; Stourbridge; On-site; GBP 40,000 - 48,000; Part time

Benefits offered by this job

Flexible working options

NHS People Promise

Learning & OD development support

Job summary

The Dudley Group NHS Foundation Trust is seeking a Shift Lead for Community ENT to oversee nurse-led ENT clinics in Stourbridge. The 24-hour week (Wednesday to Friday) role requires clinical leadership, independent ear care and microsuction, and collaboration with Consultants and the wider team.

You will support service development, maintain high patient care standards, and contribute to junior staff development within an outpatient ENT setting.

Qualifications

• Qualified nurse with appropriate registration and current practice
• Experience leading a nursing team in outpatient/clinic settings
• Evidence of ongoing professional development and teaching
• Completion of an accredited Ear Care course and knowledge of ENT nursing care
• Able to manage nurse-led clinics and microsuction procedures

Responsibilities

• Lead day-to-day operation of Community ENT clinics.
• Independently run nurse-led ear care and microsuction clinics.
• Provide clinical leadership and support to Care Support Workers.
• Collaborate with Consultants and multidisciplinary team.
• Ensure high standards of patient care, safety, and experience.
• Support service improvement and performance targets.
• Maintain accurate clinical records and adhere to standards.

Skills

Nurse leadership

Team management

Effective communication

Evidence-based practice

Teaching and assessing

Clinical governance

Education

Diploma level (nursing)

First degree (degree level)

Ear Care course (accredited)

Job description

Main area Ears, Nose and Throat Grade Band 6 Contract Permanent: 3 days a week (Wednesday, Thursday and Friday) Hours Part time - 24 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.) Job ref 253-1026-8341992

Site Stourbridge Health and Social Care Centre Town Stourbridge Salary £39,959 - £48,117 pa pro rata Salary period Yearly Closing 28/10/2026 23:59

Job overview

The Shift Lead for Community ENT will be responsible for the day-to-day operational management of ENT clinics, ensuring the delivery of a safe, effective, and high-quality service. The post holder will independently manage nurse-led ear care clinics, providing assessment, treatment, and microsuction procedures within their scope of practice.

Working closely with Consultants, multidisciplinary team members, and Care Support Workers, the post holder will provide clinical leadership, support service development, and ensure clinics run efficiently to meet patient needs. They will play a key role in maintaining high standards of patient care, coordinating clinic activities, and supporting the development of junior staff and support workers.

Key Responsibilities:

• Lead and coordinate the day-to-day running of Community ENT clinics.
• Undertake independent nurse-led ear care and microsuction clinics.
• Provide clinical leadership and support to Care Support Workers.
• Work collaboratively with Consultants and the wider multidisciplinary team.
• Ensure a high standard of patient care, safety, and experience.
• Support service improvement initiatives and the delivery of performance targets.
• Maintain accurate clinical records and comply with professional and organisational standards.

24 hours per week (Wednesday - Friday)

Main duties of the job

The post holder is responsible for the management of the nursing unit/department during the shift, including the organisation of the nursing unit/department activities and the management of staff and resources. The post holder will support the Lead Nurse and Matron in developing and monitoring services and the quality of care experienced by patients.

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person specification

Qualifications and Education

• Educated to diploma level or demonstrate experience of operating at this level
• Evidence of professional development and regular study since qualification
• Evidence of completion of an accredited Ear Care course
• Educated to first degree level or evidence of study at degree level

Communication Skills

• Experience of close liaison with members of multidisciplinary team
• Effective communication skills, verbal and written
• Evidence of having developed team working skills
• Demonstrates attention to detail
• Able to cope with distressing or emotional circumstances
• Evidence of having implemented team work practices

Knowledge and Training

• Knowledge of current clinical development, evidence based practices and professional issues affecting nursing
• Commitment to evidence based practice
• Keen to develop own skills and develop nursing practice
• Evidence of undertaking a recognised course of study in teaching and assessing
• Knowledge of relevant interventions
• Knowledge of effective people management practices

Experience

• Experience of regularly managing a team of staff and other resources during shifts, within the outpatient setting
• Extensive experience in ENT setting
• Experience of close liaison with members of multidisciplinary team
• Skilled practitioner who can act as a role model

Analytical & Judgement Skills

• Ability to demonstrate negotiating and influencing skills
• Able to cope with some unpredictable work patterns and changing circumstances

Planning Skills

• Good organisational skills
• Ability to organise and prioritise workload
• Ability to assess, plan, implement and evaluate care
• Leadership skills – understanding of theory and practice
• Ability to work within a team and develop others

Equality, Diversity, Inclusion and Trust Values Weighting (Essential or Desirable)

• Able to provide safe, caring, and effective services
• Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
• Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued

Using AI for jobs applications:

Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.

The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360-degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.

Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.

In line with UK Home Office rules, Band 2 clinical and non‑clinical roles, and Band 3 non‑clinical roles, are not eligible for visa sponsorship.

Non‑clinical roles at Agenda for Change Bands 7–9 that meet the required skill level (RQF 6) and salary threshold are eligible for sponsorship.

The Trust will also accept applications from candidates who can evidence their existing right to work in the UK or who hold an alternative eligible visa.

RECRUITMENT EQUALITY STATEMENT

We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. It is essential we understand our demographics, in order that we can monitor our performance as an equal opportunity employer, as well as continuing to embed a culture of inclusivity across the organisation, which supports the active participation and contribution of our diverse staff groups in the Trusts decision making processes . On application the shortlisting manager will not see this criterion and therefore it cannot be part of their decision making. Please ensure you complete your equal opportunities questions for us and help us to make sure everyone is welcome.

We are governed by the public sector equality duties and by our values of Care, Respect and Responsibility to ensure we eliminate discrimination, harassment, victimisation and any other behaviour that is unlawful, undermines our core values and/or falls short of our Behaviour Framework. We want all of our staff to ‘call out’ any behaviour from colleagues, patients or visitors that constitutes the above and appropriate action be taken.

We will, at every opportunity, advance equality and inclusivity for all staff, at all levels within the organisation, by removing or minimising disadvantage, encouraging participation and taking all relevant steps to meet the needs of anyone who shares a protected characteristic. We will also foster good relations between persons who share a protected characteristic by tackling prejudice and promoting understanding at every opportunity.

We have staff Networks in place to help support staff experience of diverse staff groups and inform us on the actions, interventions and support what we need to put in place to improve the working lives and daily experiences of all colleagues and all teams. Anyone can join the networks and we take pride in having Allies as part of every network within the organisation.

By applying for this post you are agreeing to the Dudley Group NHS Foundation Trust transferring the information contained in your application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are offered a job, information will also be transferred into the NHS Electronic Staff Record system.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.