Support Manager - Norwich

Affinity Trust; Norwich; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Pay as you earn

Blue Light Card

Simply Health

Buy and Sell Annual Leave

Pension and Life Assurance

Job summary

Affinity Trust in Norwich and Necton is seeking a Supported Living Manager to lead teams delivering person-centred support for adults with learning disabilities. You will partner with an Operations Manager, practitioners, and the local authority to ensure compliant, high-quality services.

The role includes leading on-call duties, developing robust plans, and driving staff development while meeting CQC standards across two sites.

Qualifications

• Leadership & Management qualification or progress towards one.
• Experience managing teams and working with adults with disabilities.
• Adept at using communication aids and developing robust support plans.
• Experience with multiple compliance IT platforms is desirable.
• Must be a driver with access to own vehicle.

Responsibilities

• Lead and inspire teams to deliver person-centred support.
• Develop and implement robust support plans using communication aids.
• Support staff training and embedding learning.
• Maintain compliance with CQC and regulatory requirements.
• Be flexible, including on-call rota and travel within division.

Skills

Leadership & Management

Team management

Communication

Compliance

Driving

Education

NVQ/QCF Diploma Level 5

Job description

Location: Norwich and Necton

Salary: £37,239.29

Hours per week: Full time (37.5 hours) & participation in an on-call rota

Training Provided: Opportunity to complete NVQ/QCF Diploma Level 5

Requirements

• Leadership & Management Qualification: You hold, are working towards, or are prepared to complete a recognised Leadership and Management qualification.
• Experience: You have experience managing teams and have experience working with adults with disabilities.
• Communication: You are adept at using a variety of communication aids and developing robust support plans.
• Compliance: Experience working with several compliance IT platforms is desirable.
• Driving: You must be a driver with access to your own vehicle.

Are you an experienced manager ready to make a real difference? We are seeking a skilled and confident leader to join our supported living location's in Norwich and Necton. Here you'll be supporting adults with learning disabilities to live their lives their way. Our locations are CQC regulated and focused on person-centred approaches.

About the Role

As Supported Living Manager, you will play a crucial role in ensuring we continue our goal of making a difference every day. You will work closely with an Operations Manager, external practitioners, and the local authority to meet compliance requirements and deliver consistent, high-quality support.

Responsibilities

• Inspiring and leading your teams to deliver consistent, person-centred support and supporting staff to gain confidence in their roles.
• Ensuring robust support plans are in place and using a variety of communication aids to support adults who may not communicate using words.
• Supporting staff training and development by ensuring all staff are supported to complete and embed training effectively.
• Maintaining compliance by ensuring rotas are compliant, routines and structures are maintained to promote independence, and by managing compliance with CQC and other regulatory requirements.
• Working flexibly, including participation in the out-of-hours on-call rota, which may involve travelling to locations within your division.

Why Join Us?

What we do matters. The adults we support have so much potential and, with the right support, can achieve great things.

What Benefits Will I Have?

• Stream: Access your pay as you earn it, plus coaching, vouchers, discounts, cashback, and more.
• Blue Light Card: We reimburse your membership for discounts in shops and restaurants.
• Simply Health: Fully funded health cash plans with 24-hour GP access, money back on prescriptions, dental, opticians, and more.
• Buy and Sell Annual Leave: Transfer windows open twice a year.
• Pension and Life Assurance: Enrolment in our Scottish Widows pension and Life Assurance schemes.

If you are offered a role with us, you will need to complete an enhanced DBS check. We will submit your application and pay for your check.