Service Manager

Cartrefi Cymru Co-operative; Bangor; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Training and development opportunities

25 days annual leave (30 after 5 years

Health and Wellbeing programme

Company pension

Benefits and discount platform

Job summary

Cartrefi Cymru Co-operative in Bangor is seeking a Service Manager to lead three supported living services and empower staff to deliver high-quality, person-centred support for people with learning disabilities. You will recruit, coach and develop the team, shape service delivery plans, conduct reviews and risk assessments, and work with stakeholders to turn our values into everyday practice.

This permanent, full-time role includes weekend work and sleep-ins, with a competitive salary of

Qualifications

• Experience leading services for people with learning disabilities.
• Experience of social care settings and person-centred approaches.
• Ability to manage complex schedules and support plans.
• Strong communication and stakeholder engagement.
• Commitment to ongoing learning and service development.

Responsibilities

• Lead day-to-day operation of three supported living services.
• Provide motivational leadership and direction to the team.
• Oversee service delivery plans, support plans, progress logs and risk assessments.
• Develop and review person-centred and relationship-centred Active Support.
• Foster positive relationships with stakeholders and ensure high quality support.

Skills

Leadership

People management

Relationship-building

Communication

Flexible shift pattern

Education

Level 5 Health & Social Care

Job description

Make a difference. Inspire others. Make every day remarkable!

Are you a passionate and enthusiastic leader who wants to make a real difference in people's lives?

We’re looking for an inspiring Service Manager to join our friendly and dedicated team in Bangor. At the heart of everything we do is a commitment to supporting people with learning disabilities to live happy, fulfilled and meaningful lives within their communities.

As our Service Manager, you’ll have the opportunity to lead, inspire and empower both the people we support and the team around you, helping create opportunities, celebrate achievements and make everyday life truly remarkable. If you’re someone who leads with compassion, brings out the best in others and wants to be part of something that genuinely matters, we’d love to hear from you!

Role: Service Manager

Location: Bangor

Hours: 37 Hour contract. 30 hours of management and 7 hours of hands on support. Your shift pattern will include weekends and sleep-ins

Salary: £34,416.57pa and our sleep-in shifts at £60 per night and our travel expenses is paid 55p per mile

Contract: Permanent

What you’ll be doing:

As Service Manager you’ll be responsible for the day-to-day operation and management of three supported living services as well as proactively engaging with the continued development of the service. You’ll provide motivational leadership and direction to your team, enabling them to provide quality, person centred support to the people we support. You’ll enjoy building positive relationships with all stakeholders and put our vision and values into action.

You’ll carry out frequent reviews of the support requirements provided, including service delivery plans, support plans, progress log and risk assessments following the principles and practices of person-centred and relationship-centred Active Support. You’ll manage a team of support workers with responsibility for all aspects of team management and development as well as encouraging and coaching them to creatively problem solve and develop.

Above all else your focus will be on achieving the highest levels of support and independence for the people we support to make everyday remarkable.

We’d love to hear from you if you have:

• experience supporting people with learning difficulties in a social care setting
• Level 5 qualification in Health and Social Care (or actively working towards)
• a strong caring nature to support others to live an enriched life and fulfil their potential
• effective communication and the ability to influence others
• a working knowledge and understanding of the Care Council for Wales Code of Practice
• flexibility to work shifts and provide cover as required
• access to your own car and happy to use this for transporting people we support to and from activities as well as obtaining business insurance for your vehicle for which we pay 45p per mile to cover this
• a drivers licence and happy to travel for meetings and training.

Our Benefits

• Training and development opportunities
• 25 days annual leave rising to 30 days after 5 years’ service with the option to buy and sell leave
• Health and Wellbeing programme - 24 hour access to our Employee Assistance Programme
• Company pension
• Benefits and discount platform

About Us

We’re a Cooperative, which means putting people at the heart of our decision making and support. You can find out more about this here

Our Values

• Honesty
• Trust
• Kindness
• Respect
• Wellbeing