Support Manager

NHS Grampian; Stratford-upon-Avon; On-site; GBP 32,000 - 46,000; Part time

Job summary

NHS Grampian invites applications for a motivated, enthusiastic, and highly organised Support Manager to join the Acute Division of Surgery in a part-time job-share role. The position supports operational and strategic delivery of surgical services while contributing to improvements in patient access and waiting times.

Working Monday to Wednesday, with flexibility at interview, you will collaborate with the Unit Operational Managers, Service Managers, Clinical Leads and fellow Support Managers

Qualifications

• Experience within an NHS operational, service management or healthcare environment.
• In-depth knowledge of waiting times management and targets.
• Strong communication skills and ability to work in a busy environment.

Responsibilities

• Support the delivery of national waiting times standards and patient access targets.
• Assist with service planning, performance monitoring, and operational management.
• Collaborate with clinical and managerial colleagues to identify and implement service improvements.
• Coordinate patient pathways to ensure timely access to care.
• Contribute to quality improvement initiatives and service redesign projects.
• Lead the management of patient complaints and liaise with staff to ensure resolution and compliance with NHS Grampian guidelines.
• Work with Unit Operational Managers and Service Managers to provide operational and administrative support across surgical services.

Skills

NHS experience

waiting times targets

communication skills

Job description

An exciting opportunity has arisen for a motivated, enthusiastic and highly organised Support Manager to join the Acute Division of Surgery. This part-time job-share position offers the chance to play a key role in supporting the operational and strategic delivery of a range of surgical services while contributing to improvements in patient access and waiting times. Working Monday to Wednesday (can be flexible upon discussion at interview), you will be part of a supportive and collaborative management team, helping to ensure high-quality services are delivered effectively whilst supporting the achievement of local and national performance standards., As Support Manager, you will work closely with Unit Operational Managers, Service Managers, Clinical Leads, Unit Nurse Managers, the Access Team and fellow Support Managers to provide both operational and administrative support across surgical services.

• Supporting the delivery of national waiting times standards and patient access targets.
• Assisting with service planning, performance monitoring, and operational management.
• Working collaboratively with clinical and managerial colleagues to identify and implement service improvements.
• Supporting the coordination of patient pathways to ensure timely access to care.
• Contributing to quality improvement initiatives and service redesign projects.
• Lead the management of patient complaints and concerns, liaising with relevant staff and services to ensure thorough investigation, appropriate resolution and compliance with NHS Grampian guidelines and timescales.
• The successful candidate will have experience within an NHS operational, service management or healthcare environment, in depth knowledge of waiting times management and targets, strong communication skills, and the ability to work effectively in a busy environment.
• Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.

As a disability confident employer we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity. Email us at [e-mail].

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.