Support Line Service Manager — Hybrid (Edinburgh)

Children First; City of Edinburgh; Hybrid; GBP 21,000 - 49,000; Part time

Benefits offered by this job

40 days leave incl. holidays

Pension scheme

Flexible/hybrid work

Wellbeing benefits

Blue Light Card discounts

Training & development

National service shaping opportunity

Job summary

Children First in Edinburgh is seeking a part-time Support Line Service Manager to lead the day-to-day operation of our confidential helpline for children, families and professionals across Scotland.

Based in Edinburgh with hybrid working, the role requires a social work degree or equivalent and strong leadership, budgeting and partnership skills to grow a national service. This is a permanent 17.5 hour per week post offering a pension, generous leave and development opportunities.

Qualifications

• Degree or Diploma in Social Work, or equivalent professional qualification at SCQF level 9.
• Recent significant experience with young people.

Responsibilities

• Lead day-to-day implementation, management, development and growth of the free confidential helpline for Scotland.
• Shape and develop services in line with objectives and needs.
• Participate in external networks and secure funding for service development.
• Manage the helpline with integrity, inspiring and empowering staff.

Skills

Managerial experience

Budget management

Staff supervision

Multi-agency collaboration

Safeguarding knowledge

Strategic planning

IT awareness

Education

Degree or Diploma in Social Work (SCQF 9)

Tools

Information systems

Job description

Children First in Edinburgh is seeking a part-time Support Line Service Manager to lead the day-to-day operation of our confidential helpline for children, families and professionals across Scotland.

Based in Edinburgh with hybrid working, the role requires a social work degree or equivalent and strong leadership, budgeting and partnership skills to grow a national service. This is a permanent 17.5 hour per week post offering a pension, generous leave and development opportunities.