Support Line Operations Admin – Flexible Hybrid Role

Children First; City of Edinburgh; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

40 days annual leave

Contributory pension

Flexible and hybrid working

Wellbeing support

Blue Light Card discounts

Learning, training and career develop.

Shape an ambitious national service

Job summary

Children First is expanding its national Support Line in Edinburgh to provide practical, financial and emotional support to families. The role focuses on ensuring safe, efficient day-to-day operations, coordinating services across telephone, webchat, and digital channels, and maintaining accurate records for performance reporting.

Join a growing, values-led team delivering holistic family support across Scotland through a comprehensive administrative and operational function.

Qualifications

• Provide administrative and operational support to ensure effective service delivery.
• Maintain accurate records and data within organisational systems (including Dynamics).
• Support financial processes including invoices, purchasing and petty cash.
• Act as a key point of contact for enquiries, supporting service access and communication.
• Coordinate meetings, diaries, resources and general service organisation.
• Support compliance with organisational policies and procedures.
• Support the administration of Support Line activity including contact volumes, service schedules and rotas, referrals, practitioner workflows and performance reporting.
• Contribute to a positive, collaborative team environment.

Responsibilities

• Provide administrative and operational support to ensure effective service delivery
• Maintain accurate records and data within organisational systems (including Dynamics)
• Support financial processes including invoices, purchasing and petty cash
• Act as a key point of contact for enquiries, supporting service access and communication
• Coordinate meetings, diaries, resources and general service organisation
• Support compliance with organisational policies and procedures
• Support the administration of Support Line activity including contact volumes, service schedules and rotas, referrals, practitioner workflows and performance reporting.
• Contribute to a positive, collaborative team environment

Skills

Organisational skills

Coordination

Prioritisation

Data management

Communication

Proactive

Values alignment

Tools

Dynamics

Advice Pro

Call Handling System

Job description

Children First is expanding its national Support Line in Edinburgh to provide practical, financial and emotional support to families. The role focuses on ensuring safe, efficient day-to-day operations, coordinating services across telephone, webchat, and digital channels, and maintaining accurate records for performance reporting.

Join a growing, values-led team delivering holistic family support across Scotland through a comprehensive administrative and operational function.