Support Line Service Manager

Children First; City of Edinburgh; Hybrid; GBP 43,000 - 49,000; Part time

Benefits offered by this job

40 days annual leave

Contributory pension

Maternity/adoption and paternity leave

Flexible working

Wellbeing support

Job summary

Children First in Scotland is seeking a part-time Support Line Service Manager based in Edinburgh with hybrid working. You will lead the day-to-day operation and development of our free confidential support line for families, carers and professionals across Scotland.

With a degree or diploma in social work (SCQF level 9) and leadership experience in youth-focused practice, you will safeguard children’s wellbeing and help expand our services across the country.

Qualifications

• Degree or diploma in social work (SCQF level 9) and relevant experience.
• Experience in mental health or trauma-informed services desirable.
• Hybrid working is acceptable for this role.

Responsibilities

• Lead day-to-day operation of the confidential support line.
• Develop and grow national and local services for families and professionals.
• Ensure safeguarding and promote children's rights and wellbeing.

Skills

Social work degree

Leadership experience

Mental health experience

Education

Social work degree (SCQF9)

Job description

Do you want to create a safer, brighter future for all children in Scotland?

Children First, Scotland's national children's charity, is seeking to appoint a part-time (17.5 hours) Support line Service Manager. By joining our team, you will help us stand up for children, keep them safe and support them to recover from trauma and abuse through our national and local services.

The roleBased in Edinburgh, with hybrid working an option, the role involves leading on the day-to-day implementation, management, development and growth of our free confidential support line for families, carers and professionals in Scotland.

Today's generation are facing unprecedented challenges. From mental health, money worries and online harm, to struggles at school, our support line can offer emotional, practical and financial support to any family in Scotland. We also offer advice to anyone who is concerned about a child's wellbeing.

Taking a child-centred approach, you will work to ensure the safety of children and young people by protecting and promoting their rights.

What we are looking for

You will be an inspiring leader and will possess a degree or diploma in social work, or equivalent professional qualification at SCQF level 9, in addition to recent significant experience in a relevant practice area relating to young people. Experience working in mental health, emotional wellbeing or trauma-informed support services is desirable.

What you can expect from us

• 40 days annual leave per year pro rata
• a contributory pension scheme
• generous maternity/adoption and paternity leave
• flexible working opportunities
• wellbeing support

With a supportive and inclusive working environment, the salary for this role is £42,500 - £48,900 pro rate per annum covering 17.5 hours per week (21,250 to £24,450).

Our values

Living our values, you will make a direct impact to the lives of children across Scotland. With love, we put children first. With purpose, we transform children's lives together. With strength, we do whatever it takes to protect Scotland's children.

We believe all children should have hopes, dreams and opportunities. But for many they don't exist. This has to stop. We must put children first.

We welcome and encourage applications from potential colleagues from all backgrounds, ethnicity, gender, sexual orientation, religion, belief, disability who share our values.