Support Line Operations Coordinator

Children First; City of Edinburgh; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

40 days annual leave including public;

Job summary

Children First is expanding Scotland's national Support Line and seeks a dedicated Service Operations Administrator in Edinburgh. You will coordinate administration, maintain records, and support financial tasks to ensure safe, efficient service delivery across phone, webchat and home visits.

The role emphasizes autonomy, organisation and stakeholder communication. Join a growing team funded by the Scottish Government, with hybrid working and a clear path to enhanced impact for families in

Qualifications

• Experience in an administrative or operational support role.
• Ability to organise and prioritise a varied workload effectively.
• Understanding of administrative processes within a service environment.
• Proactive and able to take initiative.

Responsibilities

• Provide administrative and operational support to ensure effective service delivery.
• Maintain accurate records and data within organisational systems (including Dynamics).
• Support financial processes including invoices, purchasing and petty cash.
• Act as a key point of contact for enquiries, supporting service access and communication.
• Coordinate meetings, diaries, resources and general service organisation.
• Support compliance with organisational policies and procedures.
• Support the administration of Support Line activity including contact volumes, service schedules and rotas, referrals, practitioner workflows and performance reporting.

Skills

Administrative experience

Organisational skills

Data management

Multitasking

Tools

Dynamics

Job description

Children First is expanding Scotland's national Support Line and seeks a dedicated Service Operations Administrator in Edinburgh. You will coordinate administration, maintain records, and support financial tasks to ensure safe, efficient service delivery across phone, webchat and home visits.

The role emphasizes autonomy, organisation and stakeholder communication. Join a growing team funded by the Scottish Government, with hybrid working and a clear path to enhanced impact for families in