Support Line Service Manager (Part Time) - 489982

Children First; City of Edinburgh; Hybrid; GBP 43,000 - 49,000; Part time

Benefits offered by this job

40 days annual leave

Contributory pension scheme

Flexible and hybrid working

Wellbeing support

Blue Light Card discounts

Learning and career development

National service opportunities

Job summary

Children First in Edinburgh is seeking a part-time Support Line Service Manager (17.5 hours) to lead the confidential support line for families, carers and professionals across Scotland. The role calls for a degree or diploma in social work and significant relevant experience, with desirable trauma-informed experience.

Hybrid working options are available. You will oversee day-to-day delivery, safeguarding children’s rights, and support the growth of services while engaging with diverse

Qualifications

• Degree or diploma in social work, or equivalent professional qualification at SCQF level 9.
• Recent significant experience in a relevant practice area relating to young people.
• Experience in mental health, emotional wellbeing or trauma-informed support services desirable.

Responsibilities

• Lead the day-to-day implementation, management, development and growth of the free confidential support line for families, carers and professionals in Scotland.
• Ensure the safety of children and young people by protecting and promoting their rights.
• Work in a hybrid model from Edinburgh and contribute to national and local services.

Skills

Leadership

Education

Social work degree or diploma

Job description

Job Title: Support Line Service Manager (Part Time)

Reference number: CF26 -58

Salary: £42,500 - £48,900 per annum pro rate (£21,250 - £24,250)

Division: Children and Families

Responsible to: Head of Support Line

Post Type: Permanent - Part time (17.5 hours)

Closing Date : 11 October 2026

Interview Date: Week Commencing 19 October 2026

Do you want to create a safer, brighter future for all children in Scotland?

Children First, Scotland's national children's charity, is seeking to appoint a part-time (17.5 hours) Support line Service Manager. By joining our team, you will help us stand up for children, keep them safe and support them to recover from trauma and abuse through our national and local services.

The Role

Based in Edinburgh, with hybrid working an option, the role involves leading on the day-to-day implementation, management, development and growth of our free confidential support line for families, carers and professionals in Scotland.

Today's generation are facing unprecedented challenges. From mental health, money worries and online harm, to struggles at school, our support line can offer emotional, practical and financial support to any family in Scotland. We also offer advice to anyone who is concerned about a child's wellbeing.

Taking a child-centred approach, you will work to ensure the safety of children and young people by protecting and promoting their rights.

What we are looking for

You will be an inspiring leader and will possess a degree or diploma in social work, or equivalent professional qualification at SCQF level 9, in addition to recent significant experience in a relevant practice area relating to young people. Experience working in mental health, emotional wellbeing or trauma-informed support services is desirable.

What You'll Get From Us

At Children First, you'll be part of a values-led organisation committed to developing and supporting our people.

We offer:

• 40 days annual leave including public holidays.
• Contributory pension scheme.
• Flexible and hybrid working opportunities.
• Wellbeing support and health benefits.
• Blue Light Card discounts.
• Learning, training and career development opportunities.
• The opportunity to help shape an ambitious national service supporting thousands of families across Scotland.

Our Values

Everything we do is guided by our values:

With Love

We put children first with compassion and kindness.

With Purpose

We work alongside families and partners to transform children's lives together.

With Strength

We do whatever it takes to protect Scotland's children.

We believe all children should have hopes, dreams and opportunities. But for many they don't exist. This has to stop. We must put children first.

We welcome and encourage applications from potential colleagues from all backgrounds, ethnicity, gender, sexual orientation, religion, belief, disability who share our values.

Do you have what it takes to join our team and help us protect children and keep them safe? We would love to hear from you.

Closing date: 11 October 2026. It is anticipated that interviews will be held around 19 October 2026.

Together, we can help alleviate crisis, prevent harm and build brighter futures for children and families across Scotland.

Please visit the following link to learn about our recruitment events to meet our team, hear about our plans and apply to work with us.

https://issuu.com/children_first/docs/children_first_support_line_recruitment_pack