Support Facilitator

Staffordshire Local Enterprise Partnership; Douglas; On-site; GBP 16,000 - 22,000; Part time

Job summary

Staffordshire County Council is seeking compassionate care workers for a diverse social care role at Douglas Road, Newcastle-under-Lyme. You will provide person-centred support to adults with learning disabilities, contributing to independent living and wellbeing within a stimulating residential setting.

Applications welcome from individuals willing to work a rolling 20/15 hour rota including weekends and evenings.

Qualifications

• Be enthusiastic about working with people with learning disabilities and autism.
• Be caring, sensitive and patient while supporting people to be as independent as possible.
• ICT skills to complete digital record keeping.
• Have effective communication and interpersonal skills.
• The ability to manage potential and actual aggression in a sensitive way and remain calm in challenging situations.
• Willing and physically able to support people with personal and intimate care needs and physically able to undertake manual handling tasks.
• A positive outlook on life and able to adapt and respond positively to change.

Responsibilities

• Deliver excellent person-centred support in an innovative, flexible, responsive, and strengths-based manner
• Act as a Link Worker for the people we support by contributing to the on-going assessment, development, delivery, and review of person-centered support plans.
• Administer medication and support with personal care
• Deliver the manual handling requirements including use of equipment, physical intervention skills, and active participation in person-centred activities.

Skills

Enthusiastic care

Caring

Interpersonal skills

Digital records

Communication

Aggression management

Personal care

Positive attitude

Job description

The following content displays a map of the jobs location - 114 Douglas Road

20 hours per week (4 week rolling rota including weekend and evenings) & 15 hours per week (weekend only)

Working Hours:

20 & 15

Location:

Closing Date:

11/10/2026

Job Category:

Social Care

Directorate:

Health and Care

Business Unit:

Adult Social Care & Safeguarding

Job Introduction

This is a diverse social care role where every day is different. For adults with learning disabilities, you’ll open the door to lives of independence, fulfilment, and joy. And your impact won’t stop there. This positive change will be felt across families and throughout the Staffordshire communities we’re proud to serve.

Staffordshire County Council are looking for motivated people who are passionate about providing outstanding care quality for adults with learning disabilities. We specialise in supporting adults with complex needs, profound and multiple learning disabilities, and behaviours that challenge. Our mission is to promote opportunities, independence and choice so individuals can thrive, and our vision is to be leaders in providing innovative and inspirational care and support.

Douglas Road is a residential respite facility for up to eight adults. The service is dynamic and caters for people with varying levels of need. People come to our service for a break and could stay for a number of days or weeks. The people we support are always changing which makes it an interesting, fast-paced and rewarding place to work.

• Deliver excellent person-centred support in an innovative, flexible, responsive, and strengths-based manner
• Act as a Link Worker for the people we support by contributing to the on-going assessment, development, delivery, and review of person-centered support plans.
• Administer medication and support with personal care
• Deliver the manual handling requirements including use of equipment, physical intervention skills, and active participation in person-centred activities.

The Ideal Candidate

We are looking for people who are passionate about providing outstanding care quality for adults with learning disabilities. Our aspirations are to receive an ‘outstanding’ rating with the CQC, and we are looking for someone who shares our values, ambitions, and vision.

The minimum criteria that will be used to shortlist for this role will be:

• Be enthusiastic about working with people with learning disabilities and autism
• Be caring, sensitive and patient while supporting people to be as independent as possible.
• ICT skills to complete digital record keeping
• Have effective communication and interpersonal skills
• The ability to manage potential and actual aggression in a sensitive way and remain calm in challenging situations.
• Willing and physically able to support people with personal and intimate care needs and physically able to undertake manual handling tasks.
• A positive outlook on life and able to adapt and respond positively to change

If you already hold an NVQ level 2 qualification or Care Certificate we would love to hear from you but don’t worry if not, we are happy to support you in gaining the skills and knowledge needed for this qualification.

Interviews will be held: Friday 23rd October at 114 Douglas Road, Newcastle Under Lyme, Staffordshire, ST5 9BJ.

Please note that this role will require an enhanced DBS check and a pre-employment health assessment as part of the onboarding process.

You will be expected to work flexibly across the week according to business need, undertaking a range of shifts that may include weekend, and bank holiday working, early morning, evenings, split shifts, and sleep-in duties. Rotas are subject to change depending on business need.

Although this role is based primarily at Douglas Road, Newcastle, there may be times when you are expected to work flexibly across Provider Services, including different care settings, delivery approaches, and locations, as required.

This role is regulated by CQC, and it is a requirement that we obtain FULL employment history, from leaving secondary school. Please note should you be invited to interview for this role, this information will be required.

Please note: The minimum essential criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes detailed below.

Please note: Due to recent changes in legislation (effective 22 July 2025), this role is not eligible for sponsorship.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as yourapplication meets the minimum criteria for the post.

As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.