Support Engineer - GemaPark

Gemapark; Cowes; On-site; GBP 24,000 - 38,000; Full time

Job summary

GemaPark in Cowes on the Isle of Wight is expanding its technical support team. We are seeking a Support Engineer to join full-time in our Cowes office, reporting to the Support and Onboarding Manager. You will be the first line of contact for customers, resolve issues, and help configure tariffs and tests. Full training will be provided.

Ideal candidates are numerate, highly organised, with excellent communication skills and attention to detail. HTML experience is a bonus.

Qualifications

• Be intelligent, a fast learner and competent with computer packages. A high level of numeracy is required for this role.
• Have excellent communication skills and a friendly telephone manner.
• Be highly organised, able to prioritise workload and keep calm under pressure.
• Work quickly while paying attention to detail and maintaining high accuracy.
• Be technically minded, with HTML experience a bonus.

Responsibilities

• Be a first line point of contact for GemaPark customers over the phone and via our service desk. This includes resolving support issues such as document changes, configuration updates, general queries and knowledge support.
• Configure new customers and holiday tariffs in the GemaPark system.
• Perform system testing on new software developments as well as replicating and logging reported errors.
• Maintain training materials and other product documentation.
• Once fully trained, deliver online customer training.

Skills

Customer support

IT literacy

Communication skills

Numeracy

Troubleshooting

Job description

About GemaPark

GemaPark is an IOW-based software company that serves the outdoor holiday market. Learn more about our system at www.gemapark.co.uk.

Due to continued growth, we are now expanding our technical support team with another Support Engineer. This permanent role is based full time in our Cowes office.

The role

Reporting to the Support and Onboarding Manager, the Support Engineer will:

• Be a first line point of contact for GemaPark customers over the phone and via our service desk. This includes resolving support issues such as document changes, configuration updates, general queries and knowledge support.
• Configure new customers and holiday tariffs in the GemaPark system.
• Perform system testing on new software developments as well as replicating and logging reported errors.
• Maintain training materials and other product documentation.
• Once fully trained, deliver online customer training.

The person

The ideal candidate will:

• Be intelligent, a fast learner and competent with computer packages. A high level of numeracy is required for this role.
• Have excellent communication skills and a friendly telephone manner.
• Be highly organised, able to prioritise workload and keep calm under pressure.
• Work quickly while paying attention to detail and maintaining high accuracy.
• Be technically minded, with HTML experience a bonus.

Full training on the product and processes will be provided.