Support Engineer

B4B Payments - A Banking Circle Group Company; London; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Join a leading financial services technology company as a Support Engineer, where you'll ensure smooth operation and technical support for a range of embedded payment services. Collaborate with development teams to resolve client queries and enhance service reliability while working in a dynamic environment that values innovation and quality.

Benefits

25 days annual leave

Access to wellness programs

Employee Assistance Programme

Learning & development support

Regular socials

Qualifications

• Experience with complex data sets in a financial context.
• Commitment to software quality and operational reliability.
• Ability to optimize SQL queries.

Responsibilities

• Ensure smooth operation by resolving application issues.
• Identify performance and availability issues in APIs and reporting.
• Propose enhancements for operational reliability.

Skills

Knowledge of Rails tech stack

Support role experience

Database management

Education

Mid-level software engineer

Tools

SQL

Job description

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Job Description:

Job Title: Support Engineer

Location: London / Travel required / Hybrid

Job Status: Permanent / Full-time

Reports to: Technical Operations Manager


About us

B4B Payments is a multi-award-winning, global financial services technology company offering an advanced transaction payments platform and APIs for emerging payments and financial services. Our flexible technology and comprehensive services include embedded finances, payment accounts, FX, rapid payouts, physical and virtual card issuing, and BIN sponsorship.

With over 18 years of expertise in payments, B4B Payments is headquartered in the UK. In Europe, B4B Payments is regulated as an e-money institution (EMI) authorised by the Financial Conduct Authority (FCA) and the Bank of Lithuania and is a Mastercard Principal Member.

B4B Payments’ US division (B4B Payments USA, Inc. ) is based in Boston, MA, and specialises in enabling companies to reduce costs and increase efficiency in managing corporate expenditure and global payouts.

B4B Payments Europe and US divisions offer full and partial program management and support, in addition to comprehensive technical, regulatory, and service support to fintechs looking to launch or grow domestically and internationally.

B4B Payments is a Banking Circle Group company. A next-generation financial technology platform for global commerce, Banking Circle Group comprises a rich set of complementary e-commerce solutions. From international cross-border payments, accounts and liquidity management, and embedded finance to business payments & card issuing, B2B Buy Now Pay Later, and account-to-account payment methods, the ecosystem is delivering modern financial solutions to
some of the largest and most successful companies around the world, as they accelerate the digitalisation of their customer and supply-chain.

About the role

We're looking for a UK-based Support Engineer to join our friendly, well-organised technical team here at B4B Payments; a globally recognised and trusted provider of card issuing and embedded payment services.
You'll be reporting to the Technical Operations Manager and working closely with the CTO and all of the development teams, along with the business, to deliver continuity of service and resolve queries from our clients and partners.

Responsibilities

• Ensure the smooth operation of our services by triaging and resolving application issues as they arise
  
• Identify and resolve performance and availability issues with reporting, batch processes and APIs — both internal and from external suppliers
  
• Perform daily checks to confirm successful processing of overnight jobs, and implement monitoring solutions to proactively detect and alert on failures
  
• Propose and implement enhancements to improve the operational reliability and efficiency of our services
  
• Contribute ideas to improve how we build software, and actively participate in retrospectives
  
• Work with our suppliers when issues arise and see through to resolution
  
• Bring your enthusiasm and energy to work with you and help us build great tech and service in a fun, supportive and fulfilling environment
  
  

Requirement

Essential (Need to have)

• A mid-level software engineer
  
• Strong knowledge of the Rails tech stack, with a particular focus on the back end
  
• Experience working in a support role within production systems
  
• Commitment to software quality, test coverage, and operational reliability
  
• Ability to handle complex data sets and transactions in a financial services context
  
• Strong experience working with databases and optimising SQL queries
  

Desirable (Nice to have)

• Experience in fintech, payments, banking, or working with payments and cards
  
• Experience of working in a regulated and/or PCI/SOC2 compliant company with high availability and demanding security requirements
  
  

What we offer

• 25 days annual leave
  
• Annual wellness day off
  
• Access to one-to-one confidential counselling sessions through our Employee Assistance Programme
  
• Access to retail & other discounts
  
• Vitality health care plan
  
• Access to ‘’Nous Finance-a smart way to save money’’
  
• Learning & development support
  
• Ride-to-work scheme
  
• Employee assistance programme
  
• Regular socials and relaxed working environment
  
  

Make a difference:

We’re always on the look out for talented individuals to help take us further – It’s important to us to hire the right people and work out a role that works.

Equality: We strive to create a workplace that reflects the diverse communities we serve and where everyone feels empowered to bring their full, authentic selves to work.
Teamwork: The strength of our team does not only lie in our combined experience and expertise but our ability to trust each other, no matter what. We understand that our best work is not produced by individuals but by enjoying collaboration as a team and supporting each other every day.
Quality: We provide award-winning solutions and unsurpassed service that, together, deliver premium value to our customers.
Innovation: Redefining the standard of excellence is in everything we do. Therefore, we are open to ideas that challenge the conventional views and drive innovation. The only constant in life is change and we believe that in order to stay relevant we must continuously improve and evolve with the changing needs of society.
Trust: We strive to act in a manner that builds trust with our team, clients, business partners, and other stakeholders. We firmly believe that actions speak louder than words and transparency is key.


NOTE:

We kindly request that you contact us by submitting your CV, indicating your current location, and confirming your eligibility to work in the United Kingdom. We assure you that our team will promptly respond to your inquiry.
Please note that we are not considering inquiries or applications from Agencies. Additionally, we regret to inform you that we are unable to provide visa sponsorships at this time

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking

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