Lead AV Install & Support Engineer

RiskPod; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Join RiskPod as a Lead AV Install & Support Engineer and take technical ownership of high-profile AV installations. You'll be responsible for project delivery, technical leadership, and client support across various settings, ensuring support and installation meet the highest standards.

Qualifications

• At least 5 years’ experience in a similar role.
• Proven experience in AV installation and support.
• Valid driving licence and willingness to travel.

Responsibilities

• Lead the installation of AV solutions.
• Provide expert-level 2nd & 3rd line support for AV systems.
• Liaise with clients to ensure expectations are met.

Skills

Problem-solving

Stakeholder management

Communication

Education

CTS or vendor-specific certifications

Tools

Extron

Crestron

AMX

Kramer

Atlona

Job description

RiskPod Greater London, England, United Kingdom

Lead AV Install & Support Engineer

RiskPod Greater London, England, United Kingdom

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by RiskPod. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from RiskPod

Head of Delivery at The RiskPod | Anti-Money Laundering | Financial Crime | Regulatory Compliance | Technology

We are looking for a highly experienced Lead AV Install & Support Engineer to take technical ownership of the installation, configuration, and ongoing support of AV systems across a range of high-profile client environments. This is a senior-level, hands-on role focused on delivering robust AV solutions and resolving complex support issues efficiently and effectively.

As the technical lead, you will be responsible for overseeing AV installations from inception to completion, You will act as a technical escalation point for AV support and mentoring junior engineers, and ensuring that all systems are installed, configured, and supported to the highest standards. The role combines project delivery, technical leadership, and ongoing client support.

• Lead the installation of AV solutions.
• Interpret and work from technical drawings and schematics.
• Rack-build, cable-manage and commission systems to a professional standard.
• Configure and test AV systems, ensuring functionality aligns with specifications.

Advanced Support

• Provide expert-level 2nd & 3rd line support for AV systems, diagnosing and resolving complex technical issues.
• Take ownership of escalated incidents and service requests, ensuring a timely and complete resolution.
• Identify root causes and implement permanent fixes to avoid repeat issues.
• Maintain up-to-date technical documentation and service records.

Client Interaction & Stakeholder Engagement

• Liaise with clients, consultants, and stakeholders to ensure expectations are met or exceeded.
• Provide technical guidance and clear communication on customer site and remotely.

Skills & Experience Required

• At least 5 years’ experience in a similar role.
• Proven experience in AV installation and support, including leading on-site delivery.
• Excellent problem-solving skills and ability to work under pressure.
• Valid driving licence and willingness to travel across client sites.

Technologies:

• Control & Signal Management: Extron, Crestron, AMX, Kramer, Atlona
• AV over IP & Streaming: Crestron NVX, Extron NAV, Kramer KDS, SDVoE, NDI, RTSP, RTMP, H.264/H.265
• CTS or vendor-specific certifications (e.g. Extron Certified, Crestron QSC).

More About You

• Strong business stakeholder management
• Professional and positive, with good customer-facing practices
• Analytical and diligent, with attention to detail
• Resilient: The ability to cope successfully under pressure and with shifting priorities
• Articulate, transparent, with excellent communication skills in both written and spoken English
• Effective collaborator and communicator at all levels, who use their initiative and shares skills
• Proactive, self-motivated, self-sufficient, enthusiastic team player
• Achieve results and targets – “Can do attitude” with initiative and drive
• Ability to work out of hours on time sensitive projects.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at RiskPod by 2x

Get notified about new Audiovisual Engineer jobs in Greater London, England, United Kingdom.

London, England, United Kingdom 2 days ago

London, England, United Kingdom 3 weeks ago

Technical Video Content Creator (Remote)

London, England, United Kingdom 1 month ago

London, England, United Kingdom 4 days ago

Greater London, England, United Kingdom £26,000.00-£32,000.00 23 hours ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

City Of London, England, United Kingdom 1 week ago

London, England, United Kingdom 20 hours ago

London, England, United Kingdom 4 weeks ago

Greater London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 1 hour ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 4 days ago

Wimbledon, England, United Kingdom 5 days ago

SENIOR SOUND & VIDEO TECHNICIAN - BECTU GRADE 3B

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Sound Engineer - 180 House, Central London

London, England, United Kingdom 5 days ago

London, England, United Kingdom 6 hours ago

London, England, United Kingdom 5 days ago

Isleworth, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 5 days ago

Audio-Visual Commissioning Engineer- Higher Education- AVIXA CTS qualification

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.