Support Developer

Shortlist Recruitment; Chester; Hybrid; GBP 65,000 - 105,000; Full time

Benefits offered by this job

Hybrid working

Enhanced pension scheme

Flexible benefits

Job summary

Shortlist Recruitment is seeking a Support Developer for a growing fintech SaaS provider. The role focuses on investigating production issues, supporting web applications and REST APIs, and collaborating with engineers and clients.

The position is predominantly remote with occasional travel to our Chester offices and is commutable from Liverpool, Wirral, Runcorn, Warrington and North Wales. Competitive salary and excellent benefits.

Qualifications

• Experience in an Application Support or Technical Support Engineering role.
• Experience supporting modern web applications, REST APIs and cloud platforms.
• Commercial experience with Node.js and MySQL.
• Exposure to React or Gatsby.
• Experience investigating production issues and analyzing logs.

Responsibilities

• Investigate, troubleshoot and resolve production and integration issues across web applications and APIs.
• Act as a technical point of contact for clients, supporting investigations and resolving queries.
• Monitor application logs, alerts and tooling to identify root causes of issues.
• Contribute to bug fixing, platform improvements and operational tooling.
• Collaborate with engineering, operations and external stakeholders to maintain platform stability.
• Support testing, deployments and ongoing maintenance activities across the platform.

Skills

Application support experience

Web applications & REST APIs

Node.js

MySQL

React / Gatsby

Issue investigation & root cause

Client communication

Tools

NodeJS

MySQL

React

Gatsby

REST

Cloud

Job description

Salary: £65,000 - 105,000 per year

Requirements

• Previous experience in an Application Support, Technical Support Engineering or similar role.
• Experience supporting modern web applications, REST APIs and cloud-based platforms.
• Commercial experience with Node.js and relational databases such as MySQL.
• Exposure to React, Gatsby or similar front-end technologies.
• Experience investigating production issues, analysing logs and performing root cause analysis.
• Strong communication skills with the ability to work directly with technical and non-technical clients.

Responsibilities

• Investigate, troubleshoot and resolve production and integration issues across web applications and APIs.
• Act as a technical point of contact for clients, supporting investigations and resolving technical queries.
• Monitor application logs, alerts and operational tooling to identify root causes of issues.
• Contribute to bug fixing, platform improvements and operational support tooling.
• Collaborate with engineering, operations and external stakeholders to maintain platform stability and service quality.
• Support testing, deployments and ongoing maintenance activities across the platform.

Technologies

• Cloud
• Gatsby
• Support
• MySQL
• REST
• React
• Web
• NodeJS

More

We are a growing fintech SaaS business providing cloud-based technology solutions to the financial services sector. We are continuing to invest heavily in our technology and operations teams as we scale our platform and client services capabilities. This Support Developer role offers a salary of up to 45,000 plus excellent benefits including hybrid working, strong flexibility and an enhanced pension scheme. The role is predominantly remote with occasional travel to our offices in Chester, and is commutable from Liverpool, Wirral, Runcorn, Warrington and North Wales.

last updated 36 week of 2026