Support Coordinator

Chase Taylor Recruitment Ltd; Taunton, West Midlands; Remote; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Fully remote working

Competitive salary

Ongoing training and development

Supportive team environment

Long-term career progression

Job summary

Chase Taylor Recruitment Ltd are seeking an experienced Support Coordinator in a fully remote role for a fenestration-focused installation business in the United Kingdom. You will be the primary contact for customers, using hands-on installation knowledge to troubleshoot software and system issues while coordinating with technical and training teams to deliver practical solutions.

The ideal candidate has window and door installation experience and a strong understanding of fenestration

Qualifications

• Experience as a window and door installer
• Knowledge of the fenestration/windows and doors industry
• Excellent customer service and communication skills
• Solutions-focused approach to resolving problems
• Good organisational skills and ability to manage multiple queries
• Comfortable using CRM systems and Microsoft Office
• Keen to develop knowledge of software and technical systems

Responsibilities

• Act as a first point of contact for customers via telephone, email and support tickets
• Investigate and resolve customer queries using installation knowledge to identify solutions
• Work closely with technical and training teams to resolve complex issues
• Maintain accurate customer records and provide updates on ongoing cases; assist with software testing and releases
• Help improve processes and customer support within the department

Skills

Customer service

Communication skills

Organisational skills

CRM systems experience

Microsoft Office

Education

Tools

CRM systems

Microsoft Office

Job description

Chase Taylor Recruitment are currently working with an established and innovative business within the fenestration sector to recruit an experienced Support Coordinator.

This is an exciting opportunity for a Support Coordinator with a genuine window and door installation background and strong customer service skills to join a specialist team supporting customers with software and system-related enquiries.

The Opportunity

As a Support Coordinator, you will be a key point of contact for customers, helping to resolve technical and operational queries while working closely with internal teams.

The ideal candidate will have previously worked as a window and door installer and have a strong understanding of the practical challenges faced by installation companies. You will use this hands‑on experience to understand customer problems, troubleshoot issues and provide practical solutions.

This is not a general customer service role – an installer background within the fenestration industry is essential.

Main Duties

• Act as a first point of contact for customers via telephone, email and support tickets.
• Investigate and resolve customer queries, using your practical installation knowledge to identify solutions.
• Work closely with technical and training teams to resolve more complex issues.
• Maintain accurate customer records and provide regular updates on ongoing support cases.Assist with software testing, quality assurance and new system releases.
• Help improve processes and customer support within the department.

Candidate Requirements

• Previous experience as a window and door installer is essential.
• Strong knowledge of the fenestration/windows and doors industry.
• Excellent customer service and communication skills.
• A practical, solutions-focused approach to resolving problems.
• Good organisational skills and the ability to manage multiple queries.
• Comfortable using CRM systems and Microsoft Office.
• Keen to develop knowledge of software and technical systems.

Experience with Business Micros, Window Designer, Evolution, Business Pilot or similar industry software would be advantageous.

Benefits

• Fully remote working
• Competitive salary
• Ongoing training and development
• Supportive team environment
• Long-term career progression

If you're an experienced window and door installer looking to move away from being on the tools and into a Support Coordinator role where your industry knowledge can be used to support customers and solve problems, we'd be keen to speak with you.