Remote Fenestration Support Coordinator | Installer to Expert

Chase Taylor Recruitment Ltd; Taunton, West Midlands; Teletrabalho; GBP 32 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote working

Competitive salary

Ongoing training and development

Supportive team environment

Long-term career progression

Resumo da oferta

Chase Taylor Recruitment Ltd are seeking an experienced Support Coordinator in a fully remote role for a fenestration-focused installation business in the United Kingdom. You will be the primary contact for customers, using hands-on installation knowledge to troubleshoot software and system issues while coordinating with technical and training teams to deliver practical solutions.

The ideal candidate has window and door installation experience and a strong understanding of fenestration

Qualificações

• Experience as a window and door installer
• Knowledge of the fenestration/windows and doors industry
• Excellent customer service and communication skills
• Solutions-focused approach to resolving problems
• Good organisational skills and ability to manage multiple queries
• Comfortable using CRM systems and Microsoft Office
• Keen to develop knowledge of software and technical systems

Responsabilidades

• Act as a first point of contact for customers via telephone, email and support tickets
• Investigate and resolve customer queries using installation knowledge to identify solutions
• Work closely with technical and training teams to resolve complex issues
• Maintain accurate customer records and provide updates on ongoing cases; assist with software testing and releases
• Help improve processes and customer support within the department

Conhecimentos

Customer service

Communication skills

Organisational skills

CRM systems experience

Microsoft Office

Formação académica

Ferramentas

CRM systems

Microsoft Office

Descrição da oferta de emprego

Chase Taylor Recruitment Ltd are seeking an experienced Support Coordinator in a fully remote role for a fenestration-focused installation business in the United Kingdom. You will be the primary contact for customers, using hands-on installation knowledge to troubleshoot software and system issues while coordinating with technical and training teams to deliver practical solutions.

The ideal candidate has window and door installation experience and a strong understanding of fenestration