Support Coordinator

Home Group; Bury St Edmunds; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Health cash plan

Pension

Instant pay

Discounts

Job summary

Home Group is seeking a dedicated individual to join our team as a frontline support worker. You will lead planning and coordinate a team of Support Workers to deliver person-centred care that helps customers live more independently.

The role involves safeguarding, admin tasks, and working with multi-agency teams to support customers with complex needs. The position is permanent, full-time, based in Britannia House with a 3-week rolling rota.

Qualifications

• Experience in supporting others, ideally in a supported housing setting.
• Level 3 Diploma in Care or willing to work towards it.
• Experience assessing referrals and coordinating support.
• Ability to work on your own initiative, stay calm under pressure, and be resilient.
• Experience with diverse customers who have complex needs (homelessness, substance use, health, ex-offending).

Responsibilities

• Lead support planning and coordinate our Support Workers to deliver person-centred support.
• Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads.
• Support Customers with daily tasks like budgeting, cooking and attending appointments.
• Work with multi-agency teams to safeguard and empower our customers.
• Help customers build independence and prepare for their move-on into the community.

Skills

Care experience

Diploma in Care

Referral assessment

Independent working

Resilience

Diversity awareness

Education

Level 3 Diploma in Care

Job description

• Salary £27,500 pa plus 34 days leave (rising to 39) and health cash plan worth over £1140
• Salary £27,500 pa plus 34 days leave (rising to 39) and health cash plan worth over £1140

Home, a place where you belong

Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. We’re brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for.

You’ll help people with complex needs live more independently, where no two days are the same. One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs.

What You’ll Do

• Lead support planning and coordinate our Support Workers to deliver person-centred support
• Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads
• Support Customers with daily tasks like budgeting, cooking and attending appointments
• Work with multi-agency teams to safeguard and empower our customers
• Help customers build independence and prepare for their move-on into the community

Why join us

This is more than a job – it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s Great Places to Work! We can’t offer a CoS for this role

You have

• Passion and experience in supporting others ideally in a supported housing setting
• Level 3 Diploma in Care or equivalent experience (or are willing to work towards it)
• Experience assessing referrals and coordinating support
• The ability to work under your own initiative, remain calm under pressure and have a resilient approach
• You'll work with a diverse range of customers with complex support needs, including but not limited to homelessness, substance use, mental/physical health and ex-offending.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Permanent, full time (37.5 hpw)
• You'll be based in our 24/7 supported accommodation at Britannia House.
• You'll work an a 3-week rolling rota, which include a mixture of early and late shifts, as well as weekend working.
• You need an Enhanced with barring list (we pay)

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a “me day”)
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally

For reasonable adjustments email [email protected].