Support Control Room Operator

Anchor Group Services; Chester; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Employee Assistance Programme

Anchor Academy

Cycle to Work Scheme

Uniform provided

Pension – Auto-Enrolment

Free counselling

Job summary

Anchor Group Services is seeking a proactive Control Room Operator to join our Chester HQ security team. You will monitor CCTV and alarm systems, assist with shift coverage and support smooth operations across site systems while pursuing a clear progression path.

We offer hands-on training through the Anchor Academy, 4 on 4 off nights, 12-hour shifts, a 42-hour average week, and a comprehensive benefits package including an Employee Assistance Programme and pension options.

Qualifications

• Full 5-year employment checkable history.
• Valid frontline SIA licence DS, SG or CCTV.
• Previous industry related experience preferred but not essential.
• Excellent communications skills.
• Ability to work in a fast-moving environment.
• Knowledge of Microsoft 365, Timegate, Immix, Team, SharePoint and Office would be a distinct advantage.

Responsibilities

• Co-ordinate multiple site systems and monitor booking on and off check calls.
• Support the control team in identifying unfilled shifts and contacting staff when required.
• Respond to unplanned absences or staffing issues by reallocating staff or calling relief.
• Record and escalate any issues with check calls, absences, or incidents to the relevant department or management.
• Communicate clearly with on-site teams regarding shift changes and staffing adjustments.
• Proactively monitor the site-based security and cleaning teams by obtaining, collating and reviewing information from multiple sources.
• Ensure accurate and timely logging and recording of all required information using available IT systems.
• Provide information, data and appropriate advice and guidance to relevant parties in a timely manner depending on their needs and using available systems.
• Promote a culture of excellence and continuous improvement at all times.

Skills

Excellent communications

Ability to work in a fast-moving env

Tools

Microsoft 365

Timegate

Immix

Team

SharePoint

Office

Job description

Chester, United Kingdom | Posted on 27/08/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: SupportControl Room Operator

WorkingHours: 4 on 4 offnights, 12-hour shifts, 6pm-6am, average 42 hours per week

Pay: £13.45 per hour

Location: AnchorGroup Services Head Office - Carlton House, Chester Business Park, CH4 9QE

Reportingto: ControlRoom Manager

Overview

An exciting opportunity hasarisen for a Control Room Operator to join the established Anchor GroupServices’ Control team based at our Head Quarters in Chester Business Park.

The successful candidatewill be responsible for supporting the control room operations, includingmonitoring staff activity, assisting with shift coverage and supporting smoothoperation of control systems such as CCTV and alarm response.

This role offers a fantastic opportunity for individuals seeking to advance their career in security, with hands-on training and the chance to develop in a dynamic, fast-paced environment. A clear progression pathway is available, leading to promotion into a Duty Controller role.

Duties include:

• Co-ordinatingmultiple site systems and monitoring booking on and off check calls.
  
• Support thecontrol team in identifying unfilled shifts and contacting available staff whenrequired.
  
• Supportoperations by quickly responding to unplanned absences or staffing issues byreallocating staff or calling in relief personnel.
  
• Record andescalate any issues with check calls, absences, or incidents to the relevant department or management.
  
• Communicateclearly and professionally with on-site teams regarding shift changes andstaffing adjustments.
  
• Proactivelyand continuously monitor the site-based security and cleaning teams byobtaining, collating and reviewing information from multiple sources.
  
• Ensureaccurate and timely logging and recording of all required information usingavailable IT systems and in accordance with operational processes and guidance.
  
• Provideinformation, data and appropriate advice and guidance to relevant parties in atimely manner depending on their needs and using available systems.
  
• Promotinga culture of excellence and continuous improvement at all times.
  

Requirements

• Full5-year employment checkable history.
  
• Validfrontline SIA licence DS, SG or CCTV.
  
• Previousindustry related experience preferred but not essential.
  
• Previousexperience in a similar role is desirable but not essential.
  
• Excellentcommunications skills.
  
• Abilityto work in a fast-moving environment.
  
• Knowledgeof Microsoft 365, Timegate, Immix, Team, SharePoint and Officewould be a distinct advantage.
  

Dueto the nature of the role substantial time will be invested intraining and development to ensure competency can be evidence with anumber of bespoke management systems.

• A clear progression pathway is available, leading to promotion into a Duty Controller role.
  
• Accessto a range of nationally recognised courses to help further your career,via the Anchor Academy.
  
• Accessto SIA and First Aid training at discounted rates, with financial supportavailable.
  
• AutoEnrolment Pension (if earnings reach the minimum requirement forauto-enrolment).
  
• Stream - access to pay as you earn it.
  
• Cycleto Work Scheme Available.Fulluniform provided.
  
• FreeEmployee Assistance Programme 24/7 including access to counselling.
  
• HospitalSaturday Fund.
  
• Rewardand Recognition awards.
  

What's Next?

Other companies may call this role: ControlRoom Assistant, Operations Support Assistant, Control Room Support Officer, ControlRoom Administrator, Operational Support Officer, Operations Room Assistant, ControlRoom Operator, Security Officer, CCTV Officer, CCTV Control Room Officer, Security CCTV Operative

Within commuting distance of:Chester, Ellesmere Port, Neston, Runcorn, Widnes, Wrexham, Mold, Deeside, Flint, Wirral, Northwich, Warrington, Birkenhead, Saltney, Christleton, Tattenhall, Rossett, Tarporley, Frodsham, Winsford, Nantwich, Middlewich, Bromborough, Broughton, Hoole, Capenhurst and surrounding areas.

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.