Support Consultant

Trintech; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join a dynamic and innovative firm as a Support Consultant, where you will engage directly with large enterprise clients to provide exceptional service and problem-solving expertise. This hybrid role allows you to work flexibly while ensuring that customer relationships are nurtured and maintained. You'll utilize your analytical skills and SQL knowledge to address customer issues effectively, making a significant impact on product improvement. If you're passionate about customer service and eager to contribute to a culture of excellence, this opportunity is perfect for you.

Qualifications

• Experience in client-facing support roles or relevant degree in Accounting & Finance.
• Strong analytical skills to diagnose and solve customer issues.

Responsibilities

• Provide exemplary customer service and maintain positive relationships.
• Use SQL to write custom scripts for data issue resolution.

Skills

Customer Service

Problem Solving

SQL

Analytical Skills

Education

Degree in Accounting

Relevant Certifications

Job description

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Direct message the job poster from Trintech

Trintech is a multi-award-winning cloud-based Fintech provider and we are looking for an ambitious and self-motivated Support Consultant to join our Enterprise team in EMEA. This will be a client-facing role working with our Large Enterprise customers across the region. In this role you will trouble-shoot, problem-solve, and identify issues and opportunities for product improvement.

We have a hybrid working schedule and require you to be in the London office twice a week.

WHAT YOU’LL DO

• Provide exemplary customer service by being prompt, efficient and empathetic. Play a pivotal role in maintaining a positive customer relationship.
• Use your business, analytical and product skills to understand customer issues and diagnose root cause and required corrective actions for 1-2 Trintech products.
• Assess customer business impact of reported problems and help resolve them as efficiently as possible.
• Ensure resolutions are provided within required customer time frames and business deadlines.
• Use SQL and database knowledge to write custom scripts to gather information and fix data issues.

WHO YOU ARE

• Client facing support experience or relevant Degree/Certifications or work experience in Accounting & Finance.
• Solutions based mind-set! A passion for problem solving and the ability to think critically under pressure.

At our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.

Should you require (or need) accommodations throughout any stage of the recruitment process, please provide your requirements to [e-mail] and we will work with you to accommodate your needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Customer Service, and Accounting/Auditing

• Industries

  Technology, Information and Media

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