Support Coach

Homeless Link; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Employer Pension Contribution

Blue Light Discount Card

Discounted tickets to events

Mental health support through therapy

Training and development

Employee Assistance Programme

Life Assurance

Cycle-to-work

Annual Staff Awards

EDI Ambassador programme

Job summary

Social Interest Group (SIG) in Havering, London, is seeking a Support Coach to assist residents recently released from prison in a residential setting. You will help them reintegrate into the community, create tailored support plans, and motivate engagement in activities and life skills.

The role is day-shift with a rolling rota, requires flexibility for evenings and weekends, and focuses on safeguarding, risk management, and meeting service KPIs through collaborative teamwork.

Qualifications

• Experience with people from complex backgrounds and ex-offenders.
• Ability to manage own caseload and determine priorities with time management.
• Understanding of key legislation regarding social care, housing, criminal justice and mental health.
• Resilience to working in a fast-paced environment.
• Alignment with values: Ambition, Empowerment, Inclusivity, Transparency.

Responsibilities

• Ensure the safety and wellbeing of residents at all times.
• Engage with residents, ensuring compliance with license conditions and plan activities.
• Provide thorough handovers to night colleagues for a seamless service.
• Build trusting professional relationships to help residents achieve goals.
• Empower residents to take control of their lives and personal goals.

Skills

Caseload management

Time management

Criminal justice knowledge

Interpersonal skills

IT proficiency

Microsoft Office

Communication skills

Cultural awareness

Tools

Microsoft Office

Job description

Job Title: Support Coach - Criminal Justice Services

Location: Based in Havering. Unfortunately this service does not have step free access. The closest railway station is Harold Wood Station.

Salary: £28,800

Shift Pattern: 37.5 hours per week Monday to Sunday on a rota varying between 08:00 - 21:30, approximately 3 shifts per week. You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays so flexibility will be required.

About the Role

We have an exciting opportunity for a Support Coach to join our new Independent Approved Premises commissioned by Criminal Justice Service (IAP) on day shifts with a rolling rota. You will support residents recently released from prison in a residential setting, helping them reintegrate into the community. You will work with residents to create tailored support plans, identify their needs, goals, and skills, and motivate them to reach their potential. You will encourage engagement in activities and the community, provide tools for life skills, and ensure effective risk management with a strong focus on public protection. The team work closely with one another and support which achieving overall service KPI's, and you will be part of making a greater change. Everyday looks different so this is perfect for someone who wants a role where no two days are the same.

Some Key Responsibilities Include:

• Ensuring the safety and wellbeing of residents and participants at all times
• Engaging with residents, ensuring they are adhering to their license conditions. This may include planning activities to engage them with other people, communities, and opportunities
• Be a valued and reliable member of the team, completing handovers for night colleagues for a seamless service
• Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins
• Focusing on empowering our residents to take control over their lives and meet their personal goals

About You

We're looking for someone who has a true passion to help make a difference and contribute to providing safer communities for all. You will be comfortable working within the criminal justice setting, and supporting residents to have access to the tools and resources to better enhance their quality of life after their release from prison. You will be able to work in a fast paced environment, be proactive, and have resilience to challenges. You will have insight into criminal justice settings and the ability to connect with people from varied backgrounds who face multiple and complex challenges. You will thrive working within the team as well as independently, and be comfortable with working with people who have different offending histories. We're looking for someone who can build trust and rapport with others, and has a positive outlook, which can be used to support others. We also look for:

• Ability to manage own caseload and determine priorities with time management. Able to use own initiative
• Experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours or a good understanding of the sector.
• IT Proficiency, ability to learn new software programs, basic Microsoft experience
• Understanding and/or practical application of key legislation regarding social care, housing, criminal justice and mental health
• Cultural awareness, Self-awareness, and ability to identify personal growth areas and take feedback
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.

Additional Information

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting.

We encourage applicants from all backgrounds.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.