Relief Bank

Homeless Link; Croydon; On-site; GBP 30,000 - 33,000; Full time

Job summary

Homeless Link in Croydon is seeking a Bank/Relief Worker to support residents with forensic mental health, complex needs and dual diagnosis. You will join a flexible team, selecting shifts to fit your schedule while delivering person-centred care and building effective support plans.

The role emphasizes safety, 24/7 short-stay support to prevent hospital admissions, empowerment, and collaboration with multi-agency partners. DBS checks apply, and applicants from all backgrounds are welcome.

Qualifications

• Experience working with people with complex needs including forensic mental health or dual diagnosis.
• Ability to engage with people from diverse backgrounds and empower them to achieve goals.
• IT proficiency and ability to learn new software programs.

Responsibilities

• Create tailored support plans through one-to-one sessions, group sessions, and multi-agency meetings.
• Ensure the safety and wellbeing of residents at all times.
• Provide safe, 24/7 short-stay support to avoid unnecessary hospital admissions.
• Support residents with taking their medication and maintain up-to-date records in the online portal.
• Follow safeguarding procedures and report concerns when needed.

Skills

Empathy

Communication

Rapport building

IT Proficiency

Teamwork

Tools

Microsoft Office

Job description

Job Title: Bank/Relief Worker

Location: Based within the heart of Croydon, close to East Croydon train station. Unfortunately this service does not have step free access

Salary: £14.80 per hour plus 12.07% annual leave accrual

Shift Pattern: Flexible working - choose your available shifts!

About the Role

Join our Bank work force to support our residents who have forensic mental health, complex needs and dual diagnosis. You will be able to choose shifts that work within our own personal schedule, to support the wider team to provide person centred support to help residents overcome challenges and achieve their goals. You will contribute towards building support plans, activities, and partnership working to enable residents to achieve their goals.

Please note that this is a flexible role, we are unable to provide consistent rotas due to our resident needs and service requirements.

Some Key Responsibilities Include:

• Create tailored support plans through one to one sessions, group sessions, and multi agency meetings
• Ensure the safety and wellbeing of residents at all times
• Providing safe, 24/7 short-stay support to avoid unnecessary hospital admission
• Focusing on empowering our residents to take control over their lives and meet their personal goals
• Embedding Psychologically Informed Environments (PIEs) and relational security.
• Planning activities to engage residents with other people, communities, and opportunities
• Be a valued and reliable member of the team, completing handovers for colleagues for a seamless service
• Supporting residents with taking their correct medication; Keeping support plans up to date using our online portal
• Follow safeguarding procedures and report any concerns when needed.
• Support residents with taking their medication and keep accurate records. Build good working relationships with colleagues and outside agencies.

About You

We're looking for someone who has a genuine passion for supporting people who may have complex needs which includes forensic mental health. You will be able to build professional and trusting rapport with others, and work towards achieving positive outcomes, using a flexible and adaptable approach that recognises each individual’s unique and varied support needs.

• Experience working with people with complex backgrounds, including ex-offenders, mental health, substance misuse, or challenging behaviour and an understanding of housing and social needs
• Ability to engage with people from different backgrounds, build rapport, and empower them to achieve their personal goals
• Ability to show empathy and compassion to our residents, and different challenges they face
• IT Proficiency, ability to learn new software programs, basic Microsoft experience
• Cultural awareness, Self awareness, and ability to identify personal growth areas and take feedback
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email [e-mail] or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.