Support Mentor

Homeless Link; Greater London; Hybride; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

25 days leave

Pension contributions

Blue Light Card

Discounted tickets for events

Therapy/Reflective Practice

Training and Development

Employee Assistance Programme

Life Assurance Scheme

Cycle-to-work

Annual Staff Awards

EDI Ambassador programme

Résumé du poste

Homeless Link seeks a Support Mentor on a fixed-term contract in the Royal Borough of Kensington and Chelsea, London. The role involves 37.5 hours per week on a rota, with 9:00–17:00 and 13:00–21:00 shifts, including bank holidays.

Salary £28,800 and a 12-month FTC, with no step-free access at the service. You will work in a 24-hour service, delivering person-centred support to residents facing homelessness and complex needs, helping them build independence and recovery through tailored sessions

Qualifications

• Understanding of homelessness and complex needs.
• Ability to use IT systems to record case notes, email relevant people, and use other software required within the role.
• Flexibility of working patterns to respond to service and resident needs.
• Understanding of housing and social needs of people with multiple and complex needs.
• Cultural awareness, self-awareness, and ability to identify personal growth areas and take feedback.
• Sensitivity and empathy to others and professionalism in individual circumstances.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.

Responsabilités

• Create tailored support plans via 1:1 sessions, group sessions, and multi-agency meetings.
• Support residents to achieve their goals and outcomes in diverse ways.
• Empower residents to take control by creating an enabling environment.
• Support residents to build independence through engaging activities.
• Monitor wellbeing with regular welfare checks and respond to incidents.
• Work with the team to ensure excellent service delivery and assist with caseloads.
• Keep use of online portals updated with support plans.
• Identify signs of deterioration and initiate appropriate interventions.

Description du poste

Job Title: Support Mentor (FTC)

Location: Royal Borough of Kensington and Chelsea (RBKC). Please note that this service has no step free access.

Salary: £28,800

Shift Pattern: 12 Month Fixed Term contract 37.5 hours per week on a rota Monday to Sunday and will include bank holiday working, hours will range between 09:00 - 17:00 and 13:00 - 21:00. You may be required to work outside these hours as per service and resident requirements.

About the Role

Our residents in this service have experienced long-term street homelessness and have faced significant challenges including with their mental health, substance use, and alcohol dependency, and struggled to sustain engagement with support services. That's why they're here, to gain support for them make a change to enable greater independence and recovery.

In this role, as a Support Mentor, you will work within a 24 hour service which provided person centred support to our residents, working to ensure the safety and wellbeing. You will build trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins. Your role will focus on empowering our residents to take control over their lives and meet their personal goals.

Some Key Responsibilities Include

• Create tailored support plans through one to one sessions, group sessions, and multi agency meetings.
• Support residents to achieve their desired goals/outcomes in various ways.
• Empower residents to make decisions to take control over their lives, by creating an enabling environment.
• Supporting residents to build independence and progress in their healing through engaging activities, from movie nights and arts and crafts to brunch club and fully funded day trips.
• Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies.
• Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary.
• Keep support plans updated on our online portals as appropriate.
• Recognise signs of deteriorating mental health, physical health, or other health implications and initiate appropriate interventions to prevent crisis or other risks.

About You

We're looking for someone who has a true passion for what we do as an organisation, and particularly in supporting those who have faced homelessness and may have other complex needs. Our residents needs are at the forefront of service delivery, so someone who can build trusting professional relationships is key. You will be adaptable, proactive, and able to use your initiative to resolve challenges. You will be able to work within a team, and have previous knowledge of the needs our residents may have. Each support plan is tailored to the individual, putting their needs first for the team to be able to deliver support to their needs.

What are we looking for

• Understanding of the needs of those who have faced homelessness and have various complex needs including mental health, substance use, and alcohol dependency
• Ability to use IT systems to record case notes, email relevant people, and use other software required within the role
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Understanding of the housing and social needs of people with multiple and complex needs
• Cultural awareness, Self-awareness, and ability to identify personal growth areas and take feedback
• Sensitivity and empathy to others, and ability to deal with individual circumstances with professionalism
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

Additional Information

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting.

We encourage applicants from all backgrounds.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.