Support Broker

disAbility Cornwall & Isles of Scilly; Hayle; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free parking

Birthday day off

Training and development opportunities

Generous annual leave

Job summary

Humans Cornwall is seeking a dedicated Support Broker in Hayle to help individuals access personalised support, information and services, enabling independence and choice. You will manage a caseload, collaborate with professionals and organisations, and coordinate tailored solutions for health, social care and community needs.

The role offers a permanent contract (subject to funding) with training opportunities and a strong commitment to work-life balance.

Qualifications

• Ability to manage multiple tasks, prioritise effectively and adapt to changes.
• Strong verbal and written communication with clients, teams, and external organisations.
• Demonstrates compassion and understanding towards diverse client needs.

Responsibilities

• Design and implement personalised care plans with clients.
• Advocate for clients with external organisations to ensure needs are met.
• Maintain regular communication with clients, progressing cases from referral to closure.
• Coordinate services such as housing support, welfare benefits and independent living aids.
• Attend and represent the organisation in multidisciplinary team meetings.

Skills

Organisation & Time Management

Communication

Empathy & Sensitivity

Technology Proficiency

Team Player

Tools

Microsoft Office

Case management systems

Job description

Join Humans Cornwall as a Support Broker, helping individuals navigate and access personalised support, information, and services that empower them to live the life they choose.

Share the Post:

Key job Details

• Salary: £26,000 per annum
• Reports to: Team Leader
• Contract: Permanent subject to continued funding
• Holiday: 31- 43 days
• Location: Hayle, Cornwall (with free parking!)
• Hours: 37 per week | Mon-Thu 9am-5pm, Fri 9am-4:30pm. An earlier start is also an option
• Working as a member of a great, dynamic and focused team
• Training and development opportunities
• Generous annual leave allowance
• A day off on your birthday
• Employee Assistance Programme
• A great work-life balance culture

We are a friendly and supportive team of people with diverse backgrounds, highly motivated to drive change and improve the lives of disabled people, their carers and families. We take a flexible approach to supporting each member of our team to reach their full potential.

This is a great opportunity to join a new service and be part of a team who are providing an alternative model of assistance to people with support needs, to alleviate the current pressures on our health and care system.

The Support Broker provides personalised support to individuals, helping them access care, resources, and community connections to maintain independence. This role involves working with clients, professionals and organisations to coordinate and deliver tailored solutions that address health and social care needs, independence, choice, and control.

Key Responsibilities

Client Support

• Work with individuals to design and implement personalised care plans.
• Advocate for clients with external organisations to ensure needs are met.
• Maintain regular communication with clients, progressing cases from referral to closure.
• Facilitate community integration and sustainability of support for clients.

Coordination and Administration

• Manage a caseload of 30-60 clients, adapting to changing priorities.
• Attend and represent the organisation in multidisciplinary team meetings.
• Use a case management system to document client interactions and monitor progress.
• Coordinate services such as housing support, welfare benefits, and independent living aids.
• Build relationships with internal and external partners, including VCSE organisations, statutory services, and care providers.
• Ensure seamless communication and referrals between stakeholders to meet client needs effectively.

Problem-Solving

• Identify creative, alternative solutions to traditional care models.
• Leverage available resources like grants and funded services to enhance client outcomes.

Essential Skills and Attributes

• Organisation & Time Management:Ability to manage multiple tasks, prioritise effectively, and adapt to changes.
• Communication:Strong verbal and written skills to liaise with clients, teams, and external organisations.
• Empathy & Sensitivity:Demonstrates compassion and understanding towards diverse client needs.
• Technology Proficiency:Experienced with Microsoft Office and case management systems.
• Team Player:Collaborative and supportive in multidisciplinary settings.

Join us to make a meaningful difference in the lives of people in Cornwall!

About Us

Humans Cornwall is an independent service under the umbrella of disAbility Cornwall & Isles of Scilly. It works within the health system in collaboration with various partners to support people at risk of hospital admission, or upon their discharge. We deliver personalised and holistic support at this time in conjunction with internal and external providers.

disAbility Cornwall & Isles of Scilly is a disabled people's user led organisation, a registered charity and company limited by guarantee. Our mission is torepresent, include, supportandempower(RISE) people living with a long-term health condition or disability, their families and carers in Cornwall and the Isles of Scilly. We do this via an extensive range of services and activities and by working at a strategic level to ensure the voices of disabled people are heard.

Values

Our values represent what is important to us as an independent, user-led organisation