Care & Support Broker

West Sussex County Council; Littlehampton; On-site; GBP 31,000 - 33,000; Full time

Job summary

West Sussex County Council is seeking an organised individual to join the Care and Support Brokerage Team (CPST) in Littlehampton. This office-based role involves planning and sourcing care and support for people discharged from hospital and those with assessed social care needs.

You will collaborate with health and social care partners, negotiate with providers to secure best value, and manage multiple caseloads. The role runs 9am–5pm, Monday to Friday, with occasional travel.

Qualifications

• Able to support planning and arranging services for people with care and support needs
• Able to relay information to service providers and health and social care colleagues to enable quick sourcing of services
• Organise, prioritise work, work independently and meet tight deadlines
• Interpret intelligence to determine risks and communicate safeguarding and service quality issues
• Excellent written, verbal, influencing and negotiation skills
• Strong IT and keyboard skills

Responsibilities

• Plan and source care and support for people discharged from hospital
• Work with health and social care colleagues to secure timely services
• Negotiate rates with providers to ensure best value
• Maintain accurate records using MS Excel
• Communicate effectively with diverse stakeholders
• Manage multiple caseloads and coordinate services

Skills

Communication skills

Negotiation

Coordination

Administrative skills

Excel

Attention to detail

Education

NVQ level 3 or equivalent

GCSE English and Maths

Legislation knowledge (Care Act, etc)

Data and IT systems experience

Office systems knowledge

Tools

Microsoft Excel

IT systems

Data monitoring tools

Job description

West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents every day. As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

To find out more visit our Combined Placement and Sourcing Teams career's pages: To find out more visit our Combined Placement and Sourcing Teams career's pages:

Careers in Adults' Services Combined Placement and Sourcing Team - West Sussex County Council

About the job

Salary: £30,515 to £33,119 per annum

Working Pattern: Full time, 37 hours per week

Contract Type: Permanent

Location: Office base in Littlehampton, with travel required

We have an exciting opportunity for someone to join our dedicated Care and Support Brokerage Team (CPST), helping customers access the right care and support services at the right time.

We are looking for someone with strong communication skills who can work effectively with a range of services, teams, and customers. You will play a key role in navigating changing demands and ensuring the best support is provided.

As part of CPST, you will work across both health and social care. You will be responsible for planning and sourcing support for people being discharged from hospital, as well as for those with assessed social care needs.

This is an office-based role, with occasional travel, and standard working hours between 9am and 5pm, Monday to Friday. You may come from a health or social care background, or you may bring transferable skills such as negotiation and coordination experience from other sectors. Strong administrative skills-particularly the confident use of Microsoft Excel-are essential.

To be successful in this role, you will need to:

Communicate effectively with a wide range of people.

Work in partnership with services and organisations across the health and social care system.

Have a passion for helping people and delivering high‑quality support.

Be well‑organised and able to manage multiple caseloads under pressure.

Influence and negotiate with key stakeholders to source timely, cost‑effective support services.

Understand the duties and requirements of health and social care services and apply these in line with CPST operating procedures.

Demonstrate strong administrative and IT skills, with regular use of Excel.

Negotiate competitive rates with providers to ensure best value for money

Experience, qualifications and skills

Key Skills (please cover within your application with examples as these are the short listing criteria):

• 1. Able to support the planning and arranging of customer focused and strengths-based services for people with care and support needs
• 2. Able to accurately relay information to service providers and health and social care colleagues to enable appropriate services to be sourced quickly
• 3. Able to organise / prioritise work, work independently, and work under pressure and to tight deadlines
• 4. Able to interpret intelligence received to determine risks and communicate safeguarding and service quality issues through the relevant channels
• 5. Excellent written, verbal, influencing and negotiation skills
• 6. Sound and accurate IT and keyboard skills

Qualifications and/or experience (please cover within your application with examples as these are the short listing criteria):

• * NVQ level 3 in a relevant subject, or equivalent qualification or experience
• * GCSE English and Maths, or equivalent qualification or experience operating at this level of literacy and numeracy
• * Good up-to-date working knowledge of legislations and organisational policies relevant to the specialist area of the post e.g. Care Act (2014), Hospital Discharge Guidance 2020, Mental Health Act (1983) etc
• * Experience of monitoring data and information including financial material and using a range of IT and data systems
• * Good understanding of office systems and practices related to carrying out a health or social care role
• * Experience of influencing and negotiating with individuals, stakeholders and service providers- Desirable

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our

Rewards and Benefits page.

Further information

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.

West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.

For information regarding your eligibility to apply for this role under our Disability or Veteran's Guaranteed Interview Scheme (if you meet all the essential criteria), this can be found on our