Personalised Support Specialist – North Cornwall

Disability Cornwall; England; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Bright Exchange for employee discounts

Employee Assistance Programme

Free uniform

Charity mobile phone and laptop/tablet

Job summary

disAbility Cornwall & Isles of Scilly invites applications for a Personalised Support Specialist to join the Humans Cornwall team. You will provide personalised, practical, strengths-based support to disabled people, those with long-term health conditions and their carers across Cornwall and the Isles of Scilly.

The role focuses on returning home safely after hospital stays, preventing avoidable admissions, and building independence.

Qualifications

• Experience delivering person-centred, strengths-based support.
• Ability to build trusted relationships with disabled people and carers.
• Strong problem-solving and independent working skills.
• Excellent written communication and IT skills, with good records management.

Responsibilities

• Deliver personalised in-home and community support aligned with individual plans.
• Support discharge and prevent avoidable hospital admissions.
• Conduct holistic assessments and build independence.
• Provide practical support such as shopping and life administration.
• Build respectful relationships and coordinate with internal teams.
• Maintain accurate records and escalate safeguarding concerns.
• Collaborate with health and social care professionals and volunteers.
• Help clients access local services and community resources.
• Promote independence and reduce unnecessary reliance on services.

Skills

Compassionate support

Sensitive communication

Person-centered care

Problem solving

Independent worker

Time management

Documentation skills

Team collaboration

Safeguarding knowledge

Equality & inclusion

Calm under pressure

UK work eligibility

Job description

Join our Humans Cornwall Team as a Personalised Support Specialist and help people access tailored support, guidance, and services that make a real difference in their daily lives.

Key job Details

• Salary: £26,000 per annum increasing to £26,500 in April 2027. Mileage paid at 55p/mile
• Reports to: Operational Manager
• Contract: Permanent subject to funding
• Holidays: Generous annual leave allowance of 31 days in the first year and increasing year by year until a maximum of 38 days by year 3
• Location: Community based North Cornwall - In any of the following areas (Padstow, Port Isaac, Delabole, Wadebridge, Boscastle, Camelford, Davidstow, Bude) and around North Coast.
• Hours: 37 per week, Monday to Thursday, between 9am and 5pm, and on Friday between 9am and 4.30pm. Option for an 8:30am start.
• Bright Exchange for employee discounts and vouchers
• Employee Assistance Programme
• Free uniform
• Charity mobile phone and laptop/tablet for the performance of duties

We are a friendly and supportive team of people with diverse backgrounds, highly motivated to drive change and improve the lives of disabled people, their carers and families. We take a flexible approach to supporting each member of our team to reach their full potential.

As a Personalised Support Specialist within the Humans Cornwall team, you will provide personalised, practical and strengths-based support to disabled people, people living with long-term health conditions and their carers across Cornwall and the Isles of Scilly.

Working across different service pathways, you will help people address immediate challenges, build confidence and maintain or improve their independence, wellbeing and resilience at home and within their community.

Depending on the person’s circumstances, this could include supporting someone to return home safely following a hospital stay, helping to prevent an avoidable admission, providing short-term practical support. This role does not provide personal care.

You will work with a range of colleagues, professionals, delivery partners and community organisations to deliver the support agreed with each person. Every situation will be different, requiring you to be compassionate, resourceful and responsive while respecting each person’s choices, strengths and expertise in their own life.

Key Responsibilities

• Deliver personalised support in people’s homes and community settings, in accordance with their agreed support plan, outcomes and individual circumstances.
• Support people following hospital discharge, at risk of avoidable admission, experiencing challenges with their independence or requiring support in relation to an unpaid caring role.
• Conduct a variety of co-produced and holistic assessments with clients, including whole life assessments, property assessments, and prevention support assessments. Working with people in a strengths-based approach to identify areas for support, and enhancing independence.
• Occasionally provide practical support, such as shopping, domestics and life administration.
• Build positive and respectful relationships with clients.
• Work collaboratively with internal teams to ensure agreed support is delivered effectively.
• Liaise appropriately with health and social care professionals, voluntary and community organisations and other stakeholders involved in the person’s support.
• Help people access local services, community resources, peer support, and opportunities that can continue beyond the period of direct support.
• Encourage people to build on their strengths, skills and existing support networks, promoting independence and avoiding unnecessary dependence on services.
• Monitor progress against agreed outcomes and provide clear, timely updates to the colleague for coordinating the person’s support.
• Identify and respond appropriately to changes in circumstances, unmet needs, risks or safeguarding concerns, escalating these in accordance with organisational procedures.
• Maintain clear, accurate, and timely records using the organisation’s case management systems.
• Respect each person’s choices, rights, identity and relationships, delivering support without judgement or assumption.
• Maintain appropriate professional boundaries, confidentiality, and safe working practices.
• Undertake any other reasonable duties required to support the effective delivery of Humans Cornwall services and the wider objectives of the organisation.

Essential Skills and Attributes:

• A compassionate, patient and empowering approach to supporting others.
• The ability to communicate sensitively and build trusted relationships with disabled people, people with long-term health conditions, unpaid carers, families, professionals and community partners.
• An understanding of person-centred and strength-based support, including recognizing carers’ own needs alongside those of the person they support.
• Strong practical problem-solving skills, with the ability to respond calmly and resourcefully to changing circumstances.
• The ability to work independently, use initiative, and make sound decisions within the boundaries of the role.
• Strong organisational and time-management skills, with the ability to manage competing priorities.
• Good written communication and IT skills, including the ability to maintain clear and accurate case records.
• The ability to work collaboratively with colleagues and stakeholders across different teams and organisations.
• An understanding of safeguarding, confidentiality, consent, professional boundaries and safe working practices.
• A commitment to equality, inclusion, choice, and the social model of disability.
• The ability to remain calm under pressure and escalate concerns appropriately.
• Eligibility to work in the UK, access to a vehicle and appropriate business-use insurance.

About Us

Humans Cornwall is a personalised support service delivered by disAbility Cornwall & Isles of Scilly. Working collaboratively across Cornwall’s health, social care and voluntary and community sectors, we support people through hospital discharge, admission avoidance, independence planning and unpaid carers pathways.

Our support is personalised, holistic, and strengths based. We work alongside each person to understand their individual circumstances, build on what is already working, and coordinate practical solutions that promote independence, choice, and wellbeing. This may include arranging support through our internal teams, Personal Assistants, and trusted external providers, as well as connecting people with community resources and specialist services.

disAbility Cornwall & Isles of Scilly is a Disabled People’s Organisation, registered charity and company limited by guarantee. We are led by, and work alongside, people with lived experience of disability and long-term health conditions.

Our mission is to represent, include, support and empower (RISE) people living with disability or a long-term health condition, as well as their families and unpaid carers, across Cornwall and the Isles of Scilly. We achieve this through an extensive range of services, activities and partnerships, alongside strategic influencing that ensures the voices, experiences and rights of disabled people and unpaid carers are heard, understood and reflected in the decisions that affect their lives.

Values

Our values represent what is important to us as an independent, user-led organisation. They guide our actions and behaviors as we work together towards our vision of 'A fully inclusive society, with equity of opportunity for all':

• Our passion for equity – inspiring each other and demonstrating fairness, commitment and accountability.
• Respect for self and others – being open minded, reliable and approachable, acting with integrity in everything we do.
• Being supportive – having an inclusive, positive and empathic approach to supporting others and ourselves.

We have a diverse workforce, and we are always striving to enhance our diversity, we welcome applicants of all identities including disability, gender, ethnicity, faith, age, sexuality, and people who have caring responsibilities. We carry out work health assessments to ensure that the job is a good fit for the individual and that any necessary adjustments or support can be provided to help them succeed in their role.

At disAbility Cornwall & the Isles of Scilly, we're committed to going beyond compliance, we don't just meet the Equality Act 2010, we aim to set the standard for inclusion. By collecting this information, we can build a clear picture of who makes up our workforce and make sure our practices reflect the diverse communities we serve. This helps us continue to create a fair, welcoming, and equitable place to work. Filling in this form is completely voluntary, but your input really helps us to meet our goals and strengthen our commitment to equality, diversity, and inclusion.

If you have any questions or need support completing the form, please don't hesitate to get in touch with us. All information you share is confidential, stored securely, and kept separate from the recruitment process. It's used only for monitoring purposes, never for selection or decision-making.