Support Associate

FashionUnited Group; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Inclusive working environment

Internal mobility & career progression

Paid volunteering day

Learning & development opportunities

Attractive employee discount

Job summary

FashionUnited Group is seeking a retail team member in England. This role involves managing deliveries, maintaining stock organization, and engaging with customers. Ideal candidates should have prior retail service experience and strong communication skills. The position requires a willingness to work a flexible schedule, including nights and weekends. Employees will benefit from an inclusive work environment, career progression opportunities, and employee discounts.

Qualifications

• Previous retail service experience; passion for retail and the service industry.
• Excellent client service and communication skills; ability to maneuver the sales floor and engage multiple customers.
• Strong communication and an elevated sense of personal style.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Manage and process inbound deliveries promptly.
• Organize and maintain accessibility of merchandise.
• Support floor moves and ensure selling floor is stocked.
• Execute price changes and markdowns.
• Maintain cleanliness and organization standards.

Skills

Retail service experience

Client service skills

Communication skills

Ability to multitask

Social media awareness

Job description

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

Key Responsibilities

• Manage and process inbound deliveries promptly; monitor and prioritize daily workload.
• Organize and maintain accessibility of merchandise in stockroom and selling floor.
• Maintain knowledge of stock levels, unit counts, and sales performance.
• Support floor moves and ensure selling floor is consistently stocked throughout the day.
• Execute price changes and markdowns as required.
• Maintain cleanliness and organization standards across selling floor, stockroom, and offsite/warehouse.
• Audit compliance and work toward achieving shrinkage goals.

Core Competencies

• Team-oriented mindset with willingness to collaborate.
• Strong communication and interpersonal skills.
• Ability to multi-task, remain results-driven, and adapt to change.

Qualifications / Requirements

• Previous retail service experience; passion for retail and the service industry.
• Excellent client service and communication skills; ability to maneuver the sales floor and engage multiple customers.
• Strong communication and an elevated sense of personal style.
• Social media awareness and willingness to learn omni/virtual selling techniques.
• Ability to work in a fast-paced environment.
• Strong English language proficiency. (for EU)

Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

What Kate Spade can offer you:

• An inclusive, innovative, and fun working environment
• Internal mobility & career progression
• 1 paid volunteering day per year and opportunities to volunteer with global projects.
• Learning & development opportunities with our Ambassador Programme
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
• Attractive employee discount

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Region: England, United Kingdom of Great Britain and Northern Ireland