Support Associate

kate spade new york; Chester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discount

Volunteer day

Ambassador Programme

Learning & development

Regular social events

Diversity & inclusion initiatives

Job summary

Kate Spade New York is seeking a Sales Support Associate to ensure an organized, customer-ready store by managing deliveries, stock levels, and daily floor replenishment and operational standards.

You will organize stockrooms and selling floors, process inbound deliveries, and support price changes and markdowns while maintaining cleanliness and accurate inventory. A team-focused, proactive approach is essential.

Qualifications

• Retail experience preferred and service-oriented
• Excellent client service and communication skills
• Ability to maneuver the sales floor and engage multiple customers
• Social media awareness and willingness to learn omni/virtual selling techniques
• Ability to work in a fast-paced environment
• Strong English language proficiency

Responsibilities

• Manage and process inbound deliveries promptly; monitor and prioritize daily workload.
• Organize and maintain accessibility of merchandise in stockroom and selling floor.
• Maintain knowledge of stock levels, unit counts, and sales performance.
• Support floor moves and ensure selling floor is consistently stocked throughout the day.
• Execute price changes and markdowns as required.
• Maintain cleanliness and organization standards across selling floor, stockroom, and offsite/warehouse.
• Audit compliance and work toward achieving shrinkage goals.

Skills

Stock control

Customer service

Team collaboration

Communication

Job description

The Sales Support Associate ensures an organized, efficient, and customer-ready store by managing deliveries, maintaining accurate stock, and supporting daily floor replenishment and operational standards.

Key Responsibilities

• Manage and process inbound deliveries promptly; monitor and prioritize daily workload.
• Organize and maintain accessibility of merchandise in stockroom and selling floor.
• Maintain knowledge of stock levels, unit counts, and sales performance.
• Support floor moves and ensure selling floor is consistently stocked throughout the day.
• Execute price changes and markdowns as required.
• Maintain cleanliness and organization standards across selling floor, stockroom, and offsite/warehouse.
• Audit compliance and work toward achieving shrinkage goals.

Core Competencies

• Team-oriented mindset with willingness to collaborate.
• Strong communication and interpersonal skills.
• Ability to multi-task, remain results-driven, and adapt to change.

Qualifications / Requirements

• Previous retail service experience; passion for retail and the service industry.
• Excellent client service and communication skills; ability to maneuver the sales floor and engage multiple customers.
• Strong communication and an elevated sense of personal style.
• Social media awareness and willingness to learn omni/virtual selling techniques.
• Ability to work in a fast-paced environment.
• Strong English language proficiency. (for EU)

Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Note

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

What Kate Spade can offer you

• An inclusive, innovative, and fun working environment
• Internal mobility & career progression
• 1 paid volunteering day per year and opportunities to volunteer with global projects.
• Learning & development opportunities with our Ambassador Programme
• Regular social events
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
• Attractive employee discount
• Compelling incentive programme

Equal Employment Opportunity Statement

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.