Supervisor

FashionUnited Group; Greater London; On-site; GBP 31,200 - 34,000; Full time

Benefits offered by this job

Inclusive work environment

Career progression

Volunteer day

Ambassador Programme

Social events

Employee discount

Incentive programme

Job summary

Kate Spade New York in London seeks a Supervisor to support store leadership, driving a customer-first, high-energy sales environment with strong floor supervision and adherence to Kate Spade standards.

You will lead a team to achieve sales and KPI targets, build client relationships, coach staff, and manage opening/closing procedures, cash handling, and inventory integrity. The role emphasizes omni-channel selling and brand-aligned customer experience.

Qualifications

• 2+ years in luxury retail management or floor leadership.
• Strong communication and multi-tasking abilities.
• Fluent in English.

Responsibilities

• Drive sales and KPI targets through the team.
• Build client relationships and VIP retention.
• Coach and develop store team.
• Oversee opening/closing, cash handling, and stock control.
• Lead omni-channel and live selling initiatives.
• Ensure brand service standards and store compliance.

Skills

Leadership

Customer service

Sales & KPI management

Team coaching

Omni-channel selling

People development

Cash handling

Tools

Excel

PowerPoint

Outlook

POS systems

Job description

The Supervisor supports store leadership by creating a customer‑first, high‑energy sales environment with exceptional floor supervision. This role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York standards.

Sales & KPIs

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.

Client & Service Excellence

• Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in‑store and after‑sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Model Kate Spade service behaviors (“host of the party”—meet, greet, create conversations), setting the scene for strong relationships and needs discovery.

Leadership & People Development

• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Support recruitment, onboarding, role modeling, and ongoing training.
• Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.

Operational Excellence & Compliance

• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key‑holding responsibilities).
• Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity.
• Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.

Omni‑Channel, Digital & Data

• Drive omni‑channel and virtual selling initiatives, including live‑stream shopping.
• Promote brand‑safe social media engagement and awareness of trends.
• Lead customer data capture to grow loyalty and repeat purchases.

Requirements

• Strong written and verbal communication skills; detail‑oriented, proactive, and able to multi‑task and prioritize effectively.
• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred). A combination of education and experience will be considered.
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni‑channel/virtual selling tools and clienteling systems.
• Strong English language proficiency (for EU).

Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

What Kate Spade can offer you

• An inclusive, innovative, and fun working environment
• Internal mobility & career progression
• 1 paid volunteering day per year and opportunities to volunteer with global projects.
• Learning & development opportunities with our Ambassador Programme
• Regular social events
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
• Attractive employee discount
• Compelling incentive programme

Base Pay Range

£31,200.00 - £34,000.00

The salary range shown represents the full-time equivalent base pay for this position at the time of posting, in line with the EU Pay Transparency Directive. For part‑time roles, the salary will be pro‑rated based on contracted hours. Actual compensation will be determined using objective, job‑related criteria.

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.