Support Assistant TAFF188

Taff Housing Association; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Job summary

Taff Housing Association in Cardiff is seeking an Assisting Support Officer to help young women aged 16–21 who are homeless or at risk. You will build positive relationships, work to empower residents, and support them to move into independent accommodation. You will follow service plans and safety/risk protocols.

The role involves shift work, 24/7, and a commitment to inclusive, trauma-informed care, with a focus on calm, collaborative problem solving and helping residents achieve their goals.

Qualifications

• Experience in a care or support environment.
• Understanding impact of trauma and psychologically informed practice.
• Ability to respond calmly and effectively in challenging situations.
• Ability to work independently and as part of a team.
• Good literacy and numeracy skills.
• Willingness to work shifts.
• Positive approach to addressing issues and supporting residents.
• Experience managing challenging behaviour and resolving conflicts.

Responsibilities

• Assist Support Officers to empower young women aged 16–21 who are homeless or at risk, to make positive life changes.
• Build positive relationships and use a working-with approach to help residents achieve goals and secure independent accommodation.
• Follow service plans and safety/risk plans to maintain project safety.

Skills

Care environment experience

Trauma-informed approach

Calm under pressure

Initiative

Teamwork

Literacy & numeracy

Shift work

Conflict resolution

Job description

Assisting Support Officer colleagues to enable and empower young women who are homeless, or at risk of homelessness, aged 16–21, to make positive changes in their lives. Building positive relationships and taking a working-with approach to help residents achieve their goals and move on successfully into independent accommodation. Working a shift pattern in accordance with the service rota, covering 24 hours a day, 365 days a year. Working in line with the support plans agreed by service users and their Support Officers and following safety and risk plans designed to maintain project safety.

What you'll bring to the role...

• Experience of working in a care or support environment
• An understanding of the impact of trauma and working in a psychologically informed way
• The ability to respond in a calm and composed manner
• The ability to work on own initiative, as well as part of a team
• Good literacy and numeracy skills
• Ability to work shifts
• A positive approach to tackling project wide issues and responding positively to residents
• Experience of managing challenging behaviour and resolving conflict

Other useful information

We welcome any questions in advance of an application, or if there is something that matters to you and we haven't covered in the job pack, then please get in touch with Kitty Bickerton at [e-mail]

Closing Date: Tuesday, 1st September 2026

We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds.

Right to work in the UK - If your right to work in the UK has any restrictions, i.e. limited hours of work per week, could you confirm that your employment in this role will not breach those restrictions? * *

Right to work in the UK - Could you confirm that you have a valid right to work in the UK? *We are unable to offer sponsorship for this role at any point during your employment. *

The role you are applying for may be exempt from the Rehabilitation of Offenders Act 1974, and therefore subject to a Disclosure and Barring Service (DBS) check. This may be at the Enhanced level, which means that both spent and unspent convictions could be disclosed. If this applies to you, you will have the opportunity to discuss with us any offences or matter that may be relevant to the post. Any disclosed information will only be considered if relevant to the role you're applying for. *

If you have any unspent convictions or cautions under the Rehabilitation of Offenders Act 1974, please provide details including the date, nature of the offence, and outcome. If you are shortlisted for interview, you will be asked to discuss this information further. If you do not have any unspent convictions or cautions, please state: ‘Not applicable’. *

Taff is committed to addressing the underrepresentation of people from ethnic minority communities. As part of this commitment, we aim to guarantee an interview for at least one or more candidates from an ethnic minority background who meets the essential criteria for the role. Do you consent to us applying this approach to your application? *

Taff is committed to addressing the underrepresentation of people with disabilities. As part of this commitment, we aim to guarantee an interview for any candidate with a disability who meets the essential criteria for the role. Do you consent to us applying this approach to your application? *

Cardiff

Aug 17, 2026