Support Assistant

Sanctuary; Tees Valley; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Health and wellbeing support

Company-paid life insurance

Parental leave arrangements

Company-funded training

Flexible working options

Inclusive culture and staff networks

Exclusive retail discounts

Cycle to Work

Job summary

Sanctuary is seeking a Support Assistant to join our compassionate team at Bransby Court in Middlesbrough. You’ll support residents with mental health needs, encourage daily living skills, and promote inclusion while working with partner agencies to advocate for customers.

We offer training, development, and a values-driven, inclusive workplace. The role is based at Bransby Court, 1 Bransdale Road, Middlesbrough, with a schedule of 37.5 hours per week and a pay rate of £13.15 per hour.

Qualifications

• Experience caring for adults with mental health needs.
• Ability to maintain records and communicate clearly.
• Strong teamwork and positive attitude.
• NVQ2 in Health and Social Care or willingness to work towards.
• Proficient with Microsoft Office.

Responsibilities

• Support customers with mental health needs to build confidence.
• Provide a hands-on, high-quality support service.
• Encourage daily living skills (cooking, cleaning, shopping).
• Promote social inclusion and resilience.
• Work with agencies on behalf of customers; advocate as needed.
• Maintain a safe environment and follow regulations.

Skills

Caring, approachable nature

Record-keeping

Communication

Teamwork

Empathy

IT skills

Education

NVQ Level 2 in Health and Social Care

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Support Assistant

Bransby Court, 1 Bransdale Road , Middlesbrough TS3 7QG

£13.15 per hour

37.5 hours per week

Empower others to thrive

We're proud to be recognised as the 2025 Housing with Care Employer of the Year - and we're excited to welcome a new Support Assistant to our vibrant mental health service at Bransby Court, 1 Bransdale Road, Middlesbrough TS3 7QG. You'll be part of a compassionate, community-focused team supporting people with mental health needs, that puts people first – every single day. #BeYourBest is more than a hashtag - it's our commitment to helping our people grow, thrive, and feel valued. We'll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day. As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Support customers with mental health needs to build confidence and reach their potential
• Provide a hands-on, high-quality support service
• Encourage daily living skills such as cooking, cleaning, shopping and community involvement
• Promote social inclusion and help customers develop resilience and self-esteem
• Work with agencies on behalf of customers, encouraging choice and acting as an advocate when needed
• Maintain a safe environment and follow relevant regulations and practices

Your skills

• Caring, approachable nature
• Ability to keep accurate records and share information clearly with the team
• Excellent communication skills to build positive relationships with customers, families and agencies
• Experience working effectively as part of a team
• Positive and accepting approach to customers whatever their needs
• NVQ Level 2 in Health and Social Care or willingness to work towards it
• Proficient technology/IT skills (Microsoft Office and similar)

Your rewards

You deserve more than the basics. That's why, alongside 33 days' annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we've created a package to help you thrive:

• Health and wellbeing support - including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria - visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Job Reference: 228215

Inclusion is one of our core values. We're committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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