Support Assistant

Sanctuary Care Ltd; Liverpool; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

33 days leave pro rata

Sick pay

Contributory pension

Health & wellbeing support

Training & development

Flexible working

Job summary

Sanctuary Group is hiring a part-time Support Assistant in Liverpool to empower individuals with mental health needs. Earn £13.15 per hour for 18.5 hours per week at our Waterloo service in L22 1RJ.

You’ll join a compassionate team, promoting daily living skills, social inclusion, and advocacy, while maintaining records and collaborating with agencies. Training and development are provided within a supportive not-for-profit framework.

Qualifications

• NVQ Level 2 in Health and Social Care or willing to work towards it.
• Proficient IT skills (MS Office and similar).
• Ability to keep accurate records and share information clearly with the team.

Responsibilities

• Support customers with mental health needs to build confidence and reach their potential.
• Provide a hands-on, high-quality support service.
• Encourage daily living skills such as cooking, cleaning, shopping and community involvement.
• Promote social inclusion and help customers develop resilience and self-esteem.
• Work with agencies on behalf of customers, encouraging choice and acting as an advocate when needed.
• Maintain a safe environment and follow relevant regulations and practices.

Skills

Communication skills

Teamwork

Positive attitude

IT skills

Education

NVQ Level 2 in Health & Social Care

Job description

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Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 230438

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Support Assistant

£13.15 per hour

18.5 hours

Empower others to thrive

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Support Assistant to our vibrant mental health service at 12 Alexandra Road, Waterloo, Liverpool, L22 1RJ.

You’ll be part of a compassionate, community-focused team supporting people with mental health needs, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Support customers with mental health needs to build confidence and reach their potential
• Provide a hands-on, high-quality support service
• Encourage daily living skills such as cooking, cleaning, shopping and community involvement
• Promote social inclusion and help customers develop resilience and self-esteem
• Work with agencies on behalf of customers, encouraging choice and acting as an advocate when needed
• Maintain a safe environment and follow relevant regulations and practices
• Caring, approachable nature
• Ability to keep accurate records and share information clearly with the team
• Excellent communication skills to build positive relationships with customers, families and agencies
• Experience working effectively as part of a team
• Positive and accepting approach to customers whatever their needs
• NVQ Level 2 in Health and Social Care or willingness to work towards it
• Proficient technology/IT skills (Microsoft Office and similar)

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts , Cycle to Work, and salary sacrifice arrangements
• Enhanced pay rates for additional hours, when available

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK. Sponsorship is not available for this vacancy.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks where needed. Information provided during recruitment may be verified as part of these checks.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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