Support Analyst - German Speaking

GlobalLogic; Slough; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Health and wellbeing plan

Private healthcare

Pension scheme

Annual volunteering day

Social events

Job summary

GlobalLogic, a Hitachi Group Company, seeks a German-speaking Support Analyst for our UK team in Slough. You will combine data-analysis support with customer service, handling real-time incidents and cross-language communication.

You will perform web research, maintain accuracy across projects, and collaborate across teams. A graduate or customer-service background is valued; strong attention to detail and adaptability are essential.

Qualifications

• Excellent communication in German and English (read, write, email etiquette).
• Graduate ideally; customer service background is a plus but not required.
• 1 year technical support or problem-solving experience preferred, not mandatory; familiar with IT systems.

Responsibilities

• Read, write and format Real Time incidents and maps data updates.
• Coordinate between workflows in a fast-paced environment.
• Conduct web research to identify patterns and trends; document findings.
• Record findings with notes using appropriate software.

Skills

German

English

Communication

Research

Attention to detail

Adaptability

Self-motivation

IT familiarity

QGIS

Additional language

Education

Graduate

Tools

QGIS

Job description

We are GlobalLogic, a Hitachi Group Company and leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise – we help our clients imagine what’s possible and accelerate their transition into tomorrow’s digital businesses.

We are seeking an experienced and motivated Support Analyst / Customer Service Analyst for one of our key clients projects for data analysis and support. You will be fluent German speaking and both written and verbal, ideally to A2/B1 certified

Job Responsibilities

• Should be able to read, write provided text in recommended format within this role for Real Time Incidents; Project ensures Maps Data is current and up to date per real time
• Strong in German & English Grammar: Articulation, Sentence Structure
• Able to coordinate and swap between multiple workflows and adapt to a fast paced environment
• Strong Web-Research ability ie analyzing and interpreting patterns and trends
• Recording findings by taking written notes and using appropriate software

Skills ideally required

• Excellent Communication Skills in both German and English (Read, Write, email etiquette )
• Have a good understanding of all forms of public transport
• Skilled researcher and comfortable using a variety of online sources in various languages
• Keen attention to detail
• Self-motivated
• QGIS skills are preferable
• Second language (Good to have either French or Spanish)
• 1 year technical support and/or other problem solving experience preferred, not necessary and familiar with IT systems
• Able to maintain a positive attitude and attention to detail when performing repetitive tasks
• Adaptable and able to learn new projects and processes
• Good Judgment and decision making capability

Educational background

Graduate ideally

Customer service background (Communications team), but not necessary

At GlobalLogic, we have a phenomenal track record of successfully delivering ground-breaking Cloud & Digital Transformation programmes and we have an international reach working with a wide variety of projects and customers. Our approach enables companies to “build the exceptional” and be fit for purpose in the 21 st century. We hire based on personality, potential, and enthusiasm to make a difference, then we give you the tools and skills you need to follow your own path

Why work at GlobalLogic

• You’ll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), and discounted gym memberships.
• We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives.

• Colleagues are entitled to an annual volunteering day – so you can take time to support a cause close to your heart.
• We also love to stay social at our trips to the zoo, quiz nights, sports events, theater trips and much more.

We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation.