Delivery Analyst - Energy Industry

TEAM Energy; Milton Keynes; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Profit sharing

Hybrid work

Flexible holidays

Pension

Job summary

TEAM Energy is seeking a Delivery Analyst to join our Service Delivery team in Milton Keynes. You will configure Sigma Energy Management software, investigate data anomalies and deliver monthly reports to customers within strict SLAs.

We require at least 1 year in data analysis and reporting, a degree, and strong MS Excel skills. You will interpret numerical information, identify cost-saving opportunities, and communicate findings clearly to customers and colleagues.

Qualifications

• 1+ year experience in data analysis and reporting.
• Degree level education required.
• Strong MS Excel skills and data interpretation ability.

Responsibilities

• Deal with customer queries directly.
• Configure and design reports to meet customer requirements.
• Maintain data integrity.
• Analyse data and provide recommendations to meet objectives.

Skills

Data analysis

MS Excel

Reporting

Attention to detail

Problem solving

Customer service

Education

Bachelor's degree

Tools

Sigma Energy Management

Job description

TEAM Energy is seeking a Delivery Analyst to join our Service Delivery team in Milton Keynes

Salary: £24,454 - £30,000

Hours of Work: 37 hours per week - Hybrid - 2 office days per week

Contract Type: Permanent

As a Delivery Analyst you will be responsible for the Sigma Energy Management software configuration and data quality for all customers. You will need to identify and investigate anomalies, escalating them to the customer where possible cost savings could be made in their energy costs. You will work to strict SLAs to deliver reports to customers on a monthly basis, so the ability to interpret information is vital.

We are looking for someone with at least 1 years’ experience in a data analysis and reporting role and who is familiar with working to SLA goals and KPI objectives. You will be able to demonstrate a passion for working with data with a high attention to detail, problem solving and customer service in equal measure and be educated to degree level. You will have intermediate to advanced level MS Excel skills and will thrive in interpreting numeric information as well as learning new tools.

Delivery Analyst Key Responsibilities

• Dealing directly with customer queries
• Configuring and designing reports to meet customer requirements
• Maintaining data integrity
• Analysing data, making recommendations to the customer to meet their objectives

Delivery Analyst Benefits

• Employee ownership profit share
• Hybrid working (mix of office and home based)
• Flexible holidays
• Contributory pension (salary Sacrifice)
• Medical cash plan
• Wellbeing Programme
• Life assurance
• Cycle to work salary sacrifice scheme
• Electric Vehicle salary sacrifice scheme
• Free on-site parking
• On-site kitchenette and chill-out areas with free fruit, tea, coffee and cordial
• Company funded events and team building
• Relaxed dress code
• Continued learning and development through internal and external training

About the Company

TEAM Energy are a company specialising in energy management software and services. We are well placed to become a leading software and service provider in our related sectors of energy retail and energy management.

In 2019 we moved into employee ownership, meaning that all our employees share in the success of our business through a profit share scheme.

Our vision is to help all our customers contribute to the delivery of the UK’s net zero objectives by delivering products and services that enable successful and optimal carbon and energy management.

Our aim is to be recognised as the leading software company in the energy sector and so we are looking for smart people to help us achieve that – intelligent, outgoing, pragmatic, and hard-working individuals