Support Analyst

Uniqztech; Coventry; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Uniqztech is seeking a Support Analyst to provide reliable assistance to customers and internal teams, ensuring smooth day-to-day operations. You will investigate issues, communicate with users, and coordinate with internal teams to identify solutions and maintain a high level of service.

In this role you will respond to support requests, troubleshoot technical or operational issues, document actions taken, and escalate complex problems to the appropriate teams.

Qualifications

• Strong communication and problem-solving skills, patience and a customer-focused approach.
• Basic technical knowledge will be an advantage.

Responsibilities

• Investigate issues, communicate with users and coordinate with internal teams to identify solutions and maintain a high level of service.
• Respond to customer and internal support requests.
• Investigate and troubleshoot technical or operational issues.
• Document issues, solutions and support activities.
• Escalate complex issues to the appropriate teams.

Skills

Communication

Problem-solving

Customer-focused

Patience

Job description

We are looking for a Support Analyst who can provide reliable assistance to customers and internal teams while helping ensure smooth day-to-day operations.

What you'll do

You'll investigate issues, communicate with users and coordinate with internal teams to identify solutions and maintain a high level of service.

Respond to customer and internal support requests.

Investigate and troubleshoot technical or operational issues.

Document issues, solutions and support activities.

Escalate complex issues to the appropriate teams.

What we're looking for

Strong communication and problem-solving skills, patience and a customer-focused approach. Basic technical knowledge will be an advantage.

The opportunity

You'll work closely with different teams and gain valuable experience in customer support, troubleshooting and business operations.

Technical Support Troubleshooting Customer Support Problem Solving

Join Our Team

We're always looking for passionate and talented people to grow with Uniqz. Explore our current opportunities and build your career with us.

Build your career with a growing digital team.

We’re a digital marketing agency helping businesses reach their potential through integrated digital marketing solutions.

Grow your skills — Work on real digital projects across multiple industries.

Collaborative team — Learn, share ideas and grow alongside talented professionals.

Make an impact — Help businesses achieve meaningful results through digital solutions.

Advance your career — Take on new challenges and opportunities to develop professionally.

Life at Uniqz

More than just a workplace

We believe great work happens when people have the right environment, opportunities and support to grow.

Work-Life Balance

A supportive work environment that helps you balance professional responsibilities with your personal life and priorities.

Competitive compensation and performance-focused rewards that recognize your contribution and commitment to the team.

Work Culture

A collaborative and positive culture where ideas are valued, teamwork matters and everyone has an opportunity to contribute.

Opportunities to take on new responsibilities, develop your strengths and build a meaningful long-term career.

Pleasant Workspace

A comfortable and inspiring workspace designed to encourage collaboration, creativity and productive work.

Keep developing your skills through hands-on projects, knowledge sharing, new challenges and opportunities to learn.

Ready to grow your business online?

Let’s create a digital strategy that builds your brand, reaches your audience and drives results.