Support Administrator – TOTEX Cluster

Northern Gas Networks; Tees Valley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Occupational sick pay after 2 days

Pension scheme up to 10%

Flexible benefits and salary sacrifice

Family-friendly policies (paternity/m1

Job summary

Northern Gas Networks (NGN) is seeking a Support Administrator to join the TOTEX Cluster Team in Middlesbrough. You will coordinate administrative tasks, create SAP projects, manage NRSWA notifications, and liaise with Site Managers to keep projects on track and compliant.

The role emphasizes strong communication, attention to detail, and a customer-focused approach, with a comprehensive benefits package and a 40-hour week.

Qualifications

• Strong administrative experience.
• Excellent communication skills – written and verbal.
• Proficiency in Microsoft Excel and Word.
• Great time management and multitasking abilities.
• A keen eye for detail and a quality-first mindset.
• A collaborative, can-do attitude.

Responsibilities

• Create projects in our SAP system based on design and commercial requirements.
• Manage and report NRSWA notifications via SAP/Insight.
• Coordinate with Planners to ensure timely customer notifications.
• Liaise daily with Site Managers to track progress and update the whereabouts report.
• Prepare project files (digital and paper) for site teams.
• Monitor and refresh safe dig prints.
• Capture data for project e-packs (mains and services).
• Issue NRSWA registration details post-project closure.
• General office administration to support the wider team.

Skills

Administrative experience

Communication (written & verbal)

Excel

Word

Time management

Attention to detail

Collaborative

Tools

SAP/Insight

Job description

Salary from £29,286 + Up to 5% Bonus
Permanent,40 Hours Per Week
Based at Cannon Park, MiddlesbroughDepot

We have an excitingopportunityto join Northern Gas Networks (NGN) as aSupport Administratorin ourTOTEX Cluster Team. This is a key role where you will help ensure the smooth delivery of operations across our gas sites.

As part of the Planning Team, you will be responsible for coordinating a range of administrative tasks including job creation, statutory noticing, and project closure. Your work will directly contribute to the successful execution of our field activities, so attention to detail and a methodical approach are vital.

This role involves regular interaction with both internal teams and external stakeholders, so strong communication skills and a customer-focused mindset are essential. You will be expected to deliver a first-class service, helping to keep projects on track and ensuring compliance with relevant regulations.

In this role you will

• Create projects in our SAP system based on design and commercial requirements
• Manage and report NRSWA notifications via SAP/Insight
• Coordinate with Planners to ensure timely customer notifications
• Liaise daily with Site Managers to track progress and update the whereabouts report
• Prepare project files (both digital and paper) for site teams
• Monitor and refresh safe dig prints
• Capture data for project e-packs (mains and services)
• Issue NRSWA registration details post-project closure
• General office administration to support the wider team

We are looking for

• Strong administrative experience
• Excellent communication skills – both written and verbal
• Proficiency in Microsoft Excel and Word
• Great time management and multitasking abilities
• A keen eye for detail and a quality-first mindset
• A collaborative, can-do attitude

Desirable:A full UK driving licence. Experience in the utilities sector, SAP/Insight knowledge, or familiarity with gas/NRSWA legislation.

Why join NGN?

• Salary from£29,286per annum
• Up to 5% Bonusper annum
• 25 days of annual leave, plus recognised bank holidays and2 additional half-daysover the Christmas period
• Occupational sick payavailable after the first 2 calendar days of statutory sick pay
• Generous stakeholder pension scheme, doubling your contribution, up to 10%
• Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a virtual GP service
• Family-friendly policies, including up to6 weeks of paternity leaveand6 months of full pay for maternity leave(for eligible employees), plus shared parental leave and more

About NGN

We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values –Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious,and Happy, shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women’s/Roots&Resonance/Parents&Carers/AbilityMatters) to ensure we reflect and uplift the communities we serve.