Supply Chain Specialist

Advanced Resource Managers; Hounslow; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Work in a diverse, global team environment

Direct engagement with customers and suppliers

Monthly exposure to executive leadership

Job summary

A leading resource management firm in Hounslow is seeking a proactive Customer Operations Coordinator. This role involves managing operational activities for aviation parts exchange, coordinating with internal teams and external stakeholders. Ideal candidates will have strong coordination and communication skills, a background in supply chain, and experience with ERP systems.

Qualifications

• Strong coordination, problem-solving, and communication skills across global, cross-functional teams.
• Background in supply chain, logistics, or aerospace operations preferred.
• Comfortable working in a fast-paced, customer-facing environment.

Responsibilities

• Act as the customer's primary contact for daily operational needs.
• Coordinate the movement of parts through the exchange and return cycle.
• Manage and reconcile customer inventory levels.

Skills

Problem-solving skills

Coordination skills

Communication skills

Tools

ERP systems

Job description

Job Title

Customer Operations Coordinator

Overview

We are seeking a proactive and detail-oriented Customer Operations Coordinator to manage day-to-day operational activities for our aviation parts exchange program. This role serves as the primary point of contact for customer interactions and ensures smooth coordination across internal teams and external stakeholders.

Responsibilities

• Act as the customer's primary contact for daily operational needs and end-to-end transaction support.
• Coordinate the movement of parts through the exchange and return cycle, working with supply chain, freight forwarders, warehouse, and internal teams.
• Manage and reconcile customer inventory levels, ensuring alignment with contract and system accuracy.
• Oversee and facilitate the full customer returns process, including pool balancing, rejected returns, and proof of delivery.
• Identify and trigger late fee actions related to core returns.
• Resolve delivery issues such as damaged or incorrect parts, missing certifications, and misdirected shipments.
• Support root cause analysis and service level discussions with internal and partner stakeholders.
• Track and report customer-specific service level metrics; manage daily operational reporting cadence.
• Participate in regular customer review meetings (daily to quarterly).
• Support ordering and shipments for scheduled maintenance and defect resolution activities.
• Assist with audits and maintain customer MBK (Material By Kit) accuracy.

Experience Benefits

• Work in a diverse, global team environment (UK, Spain, Germany, US, Belgium).
• Direct engagement with both customers and suppliers.
• Monthly exposure to executive leadership.
• Opportunity to lead change and continuous improvement efforts.

Qualifications

• Strong coordination, problem-solving, and communication skills across global, cross-functional teams.
• Background in supply chain, logistics, or aerospace operations preferred.
• Experience with ERP systems and data reconciliation.
• Comfortable working in a fast-paced, customer-facing environment.

Employment Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Customer Service