Customer Support Specialist (Customer Support Management)

Boeing Company; Bristol; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Boeing Defence UK (BDUK) in the United Kingdom is seeking a Supply Chain Project Manager (Customer Support Specialist) to align supply chain strategy and strengthen customer relationships across the Fixed Wing programme. The role acts as a consolidated integration point between programme leadership and the SCM function, delivering SME input into strategy, execution and proposals.

The incumbent will oversee SCM artefact development, coordinate cross-functional tasks, and drive performance, budget

Qualifications

• Minimum of 5+ years Supply Chain experience.
• Demonstrated experience working within dynamic global supply chains.
• SQEP across Asset Management, Warehouse & Distribution, Supplier Management and Demand Forecasting.
• Ability to obtain UK security clearance (SC).
• Experience supporting UK government contracts is desirable.

Responsibilities

• Represent Fixed Wing SCM as the key interface between Programme and Supply Chain.
• Coordinate tasks across SCM and communicate priorities within the function.
• Oversee TAF processes for Supply Chain across P8 and E7.
• Provide support to Supply Chain Project Managers across Fixed Wing programs.
• Manage changes to programme/contract baselines related to SCM scope.

Skills

Supply Chain Experience

Global Supply Chains

Demand Forecasting

Asset Management

Warehouse & Distribution

Supplier Management

Education

University degree

Job description

Boeing Defence UK (BDUK) is searching for a Supply Chain Project Manager (Customer Support Specialist) in Bristol/Lossiemouth, UK. This role will have responsibility across the Fixed Wing Programme for aligning Supply Chain strategy, customer relationships and overall Supply Chain performance. It will support the Fixed Wing Business as a consolidated integration point between programme leadership and the SCM function, and support decision making by contributing Supply Chain subject matter expertise into business strategy, execution and proposal activities. This role will report to the Supply Chain Planning & Programme Integration Manager for BDUK Fixed Wing Supply Chain.

• Represent Fixed Wing Supply Chain Management as the key interface between the Fixed Wing Programme and Supply Chain. This would include preparing for and attending key programme drumbeat meetings on behalf of Supply Chain Management and communicating priorities within the Supply Chain function.
• Communicate and coordinate tasks and activities across the Supply Chain function. This position interfaces with all SCM functional areas inclusive of Supplier Management and Procurement, Supply Chain Operations, Demand Forecasting and Asset Management.
• Oversee the TAF (Tasking Authorization Form, O&A) process for Supply Chain across both P8 (Level 3 TAFs) and E7 (Level 2 & 3 TAFs).
• Provide support to Supply Chain Project Managers across Fixed Wing programs including P8 and E7.
• Manage change to programme and contractual baselines as they relate to Supply Chain scope and requirements. Triage, impact assess and communicate these changes to across the all SCM teams.
• Responsible for managing overall SCM status, performance and critical issues within a project and functional management structure. Manages SCM performance, budget and risk and report across key programme/functional meetings.
• Oversee the generation of artefacts for the ESGP process on behalf of supply chain
• Coordinates the development and approval of SCM-related artefacts, including Supply Chain Architectures, Bills of Materials, Supply Chain Management Plans, Basis of Estimates for labour and travel, Key Performance Indicator development and other Schedules / CDRLs etc.
• Build and sustain positive relationships with internal and external stakeholders.
• Lead and capture project planning activities relating to SCM projects and the relevant resource for the projects.
• Operate in accordance with Supply Chain & Project Management Best Practices during the completion of all assigned work.

This position offers the flexibility of hybrid working between the office and home, with the selected candidate expected to perform some work onsite at one of the designated locations.

• Minimum of 5+ years Supply Chain experience.
• Demonstrated experience working within dynamic global supply chains.
• SQEP across multiple Supply Chain domains (Asset Management, Warehouse & Distribution, Supplier Management, Demand Forecasting)
• Experience in executing acquisition or sustainment projects within MRO industry
• Dynamic, innovative and self-motivated individual.
• Excellent verbal and written communication skills.
• Outcome focused and demonstrates strong values-based leadership.
• Demonstrable experience at motivating team members to overcome challenging milestones.
• Active or ability to obtain UK security clearance for which the UK Government requires UK residency, University degree in a relevant subject.
• Actively working to or qualified in any of PMI; AMP; PRINCE2; CIPS
• Experience supporting proposal preparation for UK government contracts
• Experience working within a matrix organisation (desirable)
• This position requires the ability to acquire a UK security Clearance for which the UK Government requires UK residency. The successful candidate will hold, or have the ability to acquire, Security Clearance (SC). All information will be checked and verified.
• Work Authorization: This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants.
• Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll
• At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

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