Supply Chain Operations & Analytics Coordinator

Selfridges & Co; Park Central; On-site; GBP 22,000 - 28,000; Full time

Job summary

Selfridges & Co in the Midlands region seeks a Supply Chain Administrator to coordinate daily logistics between Stores, Merchandising and the Distribution Centre, providing analytical support and reporting to drive service levels and stock accuracy.

The role focuses on proactive issue resolution, performance dashboards, and supplier coordination with DHL and 3PLs, enabling the Supply Chain leadership to focus on strategic priorities and transformation.

Qualifications

• Strong analytical skills with advanced Microsoft Excel capability.
• Experience producing operational reporting and KPI analysis.
• Excellent organisational and planning skills.
• Strong problem-solving and investigation capability.
• Ability to manage multiple priorities within a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Experience working with Warehouse Management Systems (WMS).
• Knowledge of retail distribution and replenishment processes.
• Experience working with third-party logistics providers.

Responsibilities

• Act as the first point of contact for store and operational supply chain queries relating to deliveries, replenishment and stock accuracy.
• Coordinate investigations across Stores, Distribution Centres and third-party logistics providers to ensure timely resolution of service issues.
• Monitor daily operational performance and proactively elevate emerging risks.
• Support the prioritisation of workload across Distribution Centre operations where required.
• Produce daily, weekly and monthly operational performance reports.
• Maintain dashboards covering service levels, store delivery performance, replenishment compliance and operational KPIs.
• Analyse trends and identify recurring issues impacting customer or store service.
• Ensure accurate reporting of operational performance to support business decision making.
• Identify recurring operational issues and support root cause analysis.
• Work with Supply Chain Managers and operational partners to implement process improvements.
• Track improvement initiatives and measure delivery against agreed actions.
• Support the development of standard operating procedures and process documentation.
• Build effective working relationships with Distribution Centre operations, DHL, Retail Operations, Customer Services and Commercial teams.
• Coordinate communication between internal stakeholders and logistics partners to ensure service issues are resolved efficiently.
• Support governance meetings through preparation of reports, actions and performance updates.
• Support forecasting and replenishment planning activities.
• Assist with workload planning and operational prioritisation.
• Maintain accurate operational records, trackers and performance documentation.
• Provide administrative support for operational projects and Supply Chain initiatives.

Skills

Strong analytical skills

Advanced Microsoft Excel

KPI analysis

Organisational skills

Planning skills

Stakeholder management

WMS experience

Retail distribution knowledge

Third-party logistics experience

Tools

Microsoft Excel

Warehouse Management System (WMS)

Job description

Selfridges & Co in the Midlands region seeks a Supply Chain Administrator to coordinate daily logistics between Stores, Merchandising and the Distribution Centre, providing analytical support and reporting to drive service levels and stock accuracy.

The role focuses on proactive issue resolution, performance dashboards, and supplier coordination with DHL and 3PLs, enabling the Supply Chain leadership to focus on strategic priorities and transformation.