Supply Chain Coordinator

Macfarlane Group UK Ltd; Gloucester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Contributory pension

Free parking

Job summary

Macfarlane Group UK Ltd in Gloucester is seeking a detailed Global Sourcing Supply Chain Coordinator to support our luxury packaging team. You will coordinate enquiries, quotations, orders and supplier communications within a busy office environment, gaining exposure to UK, European and Chinese supply bases.

This role requires a solid commercial office background, excellent Excel skills, and strong attention to detail.

Qualifications

• At least 2 years’ experience working within a busy commercial or office-based environment, managing multiple enquiries and competing priorities.
• Strong administration and organisational skills, with a highly structured and process-oriented approach.
• Advanced Microsoft Excel capability, including confidence using formulas, VLOOKUPs and PivotTables.
• Strong general IT literacy and the ability to learn and confidently use new systems and processes.
• Excellent attention to detail and strong numerical and analytical ability.
• Excellent written and verbal communication skills, with confidence communicating by telephone and email with customers, suppliers and colleagues.
• A professional and confident telephone manner and a positive, solutions-focused approach.
• The ability to work independently, prioritise effectively and remain calm and organised in a fast-paced environment.
• A genuine desire to learn, develop and build knowledge within global sourcing and supply chain.

Responsibilities

• Coordinate commercial and supply chain activities, maintaining accurate trackers for enquiries, samples, customer stock holdings and other key information.
• Respond to internal enquiries from branches and colleagues across our multi-site business, following actions through to completion.
• Liaise with buyers, external customers and suppliers to progress enquiries and ensure requirements are understood and delivered.
• Convert customer enquiries into requests for quotation and coordinate responses from our UK, European and Chinese supply base.
• Prepare, process and follow up internal and external customer quotations, ensuring accuracy and timely communication.
• Coordinate samples, payments and approvals, including reviewing, monitoring and maintaining artwork and CAD information.
• Process internal and selected external customer orders, updating price lists and production orders as required.
• Coordinate delivery expectations and communicate updates to internal and external customers.
• Assist with the resolution of customer and supplier queries, including quality and payment issues.
• Provide support across wider supply chain activities including purchase orders, container bookings and production schedules.
• Maintain accurate sales reports, KPIs, contact databases and other commercial information.
• Support customer visits, exhibitions and activities within our Innovation Lab when required.
• Provide general administrative and office support to ensure the smooth running of the wider team.

Skills

Administrative skills

Excel advanced

Attention to detail

Communication skills

Prioritisation

Independent worker

Analytical ability

IT literacy

Tools

ERP/MRP systems

Job description

Global Sourcing Supply Chain Coordinator

Location: Gloucester

Hours: Full time (37.5 hours) Monday to Friday

Package: Basic salary up to £30,000 per annum (dependent on experience) plus bonus & flexible benefits package including up to 27 days holiday (plus additional annual leave purchasing scheme)

Sector: Luxury Packaging

Protecting what matters, together

We’re dedicated to protecting what matters most – our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows.

With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development. Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement at all stages of your career.

We provide competitive pay and personalised incentives, alongside adaptable benefits to make your rewards package go further. Our business values commitment, diligence, teamwork, adaptability and a thirst for learning – so if this sounds like you, come and join us to help drive change that enables businesses to plan for a better future.

The Global Sourcing Supply Chain Coordinator Role

We’re looking for an organised, commercially aware and highly detail-focused Global Sourcing Supply Chain Coordinator to join our specialist luxury packaging team in Gloucester.

Working within a busy, fast-paced office environment, you’ll provide comprehensive support across our global sourcing and supply chain activities, working closely with colleagues, customers, suppliers and our wider branch network.

Our specialist luxury packaging business is currently experiencing an exciting period of growth, with several positive developments creating significant opportunity to build on our existing success and expand further.

This is a varied role where no two days are quite the same. You’ll coordinate enquiries and quotations, support order and sample management, maintain accurate pricing and production information, help manage supplier communications and delivery expectations, and provide essential administrative support across the team.

With exposure to suppliers across the UK, Europe and particularly China and the Far East, this is an excellent opportunity for someone with a strong commercial office background who enjoys working with systems, data and processes and is keen to develop their supply chain and international sourcing experience.

Key responsibilities

• Coordinate commercial and supply chain activities, maintaining accurate trackers for enquiries, samples, customer stock holdings and other key information.
• Respond to internal enquiries from branches and colleagues across our multi-site business, following actions through to completion.
• Liaise with buyers, external customers and suppliers to progress enquiries and ensure requirements are understood and delivered.
• Convert customer enquiries into requests for quotation and coordinate responses from our UK, European and Chinese supply base.
• Prepare, process and follow up internal and external customer quotations, ensuring accuracy and timely communication.
• Coordinate samples, payments and approvals, including reviewing, monitoring and maintaining artwork and CAD information.
• Process internal and selected external customer orders, updating price lists and production orders as required.
• Coordinate delivery expectations and communicate updates to internal and external customers.
• Assist with the resolution of customer and supplier queries, including quality and payment issues.
• Provide support across wider supply chain activities including purchase orders, container bookings and production schedules.
• Maintain accurate sales reports, KPIs, contact databases and other commercial information.
• Support customer visits, exhibitions and activities within our Innovation Lab when required.
• Provide general administrative and office support to ensure the smooth running of the wider team.

What you will bring

We’re open-minded about your specific industry background. What matters most is that you have a solid commercial office background, strong systems and spreadsheet capability, excellent attention to detail and the ability to take ownership of your workload.

You’ll ideally bring:

• At least 2 years’ experience working within a busy commercial or office-based environment, managing multiple enquiries and competing priorities.
• Strong administration and organisational skills, with a highly structured and process-oriented approach.
• Advanced Microsoft Excel capability, including confidence using formulas, VLOOKUPs and PivotTables.
• Strong general IT literacy and the ability to learn and confidently use new systems and processes.
• Excellent attention to detail and strong numerical and analytical ability.
• Excellent written and verbal communication skills, with confidence communicating by telephone and email with customers, suppliers and colleagues.
• A professional and confident telephone manner and a positive, solutions-focused approach.
• The ability to work independently, prioritise effectively and remain calm and organised in a fast-paced environment.
• A genuine desire to learn, develop and build knowledge within global sourcing and supply chain.

Desirable, (but not essential):

• Experience of working with ERP/MRP systems would be advantageous
• Experience within packaging, luxury packaging, procurement or supply chain.
• Previous exposure to import/export processes or international supply chains.
• Experience dealing with suppliers or businesses across China or the wider Far East.
• Fluency in Mandarin or Cantonese
• Knowledge of international sourcing, shipping, container bookings or production scheduling.

What you will get

We provide a competitive basic salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits package can include:

• 25 days annual leave, rising to 27 days with service, plus all public/bank holidays
• Additional annual leave purchasing scheme
• Contributory pension scheme
• Free parking at the majority of our site locations
• Annual company-paid volunteering day
• Range of company cars or cash allowance (including hybrid/electric) for qualifying roles
• Employee Assistance Programme
• Extensive training, development and career progression opportunities
• Employee discount scheme with discounts across major retail and leisure brands
• Simply Health/Dental Cover option or BUPA cover for qualifying roles
• Enhanced HR policies relating to various employee rights and entitlements
• Long service awards (5-40 years)
• Charitable giving options
• Financial support with eye tests/purchasing glasses for DSE users
• EE Mobile discount scheme
• Candidate referral scheme – £750 for referring successful applicants to Macfarlane job vacancies

Your future with us

At Macfarlane Group, we believe in developing our people and supporting them to build long-term careers.

This role provides an excellent opportunity to broaden your commercial and administrative experience while developing specialist knowledge across global sourcing, supply chain, international suppliers and the luxury packaging sector.

Through tailored development plans, internal expertise and external training partners, you’ll have the opportunity to build your skills and progress your career within a successful and growing international business.

We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.