Supplies Account Manager

Natus Medical Incorporated; Guildford; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Pension plan

Referral program

Career development

Job summary

Natus Medical Incorporated in Guildford is seeking a senior support professional to establish and manage relationships with customers and field representatives. You will identify leads, support the sales team, and help resolve patient-centric challenges across a regional footprint.

The role emphasizes independent work, cross-functional collaboration, and proactive problem-solving, with opportunities to mentor colleagues and contribute to a patient-first culture.

Qualifications

• 3–5 years of relevant experience
• Decision-making, problem-solving, and communication skills

Responsibilities

• Independently performs the full scope of departmental tasks with initiative
• Engages with internal teams or external contacts to resolve questions and support workflow continuity
• Provides detailed, sometimes technical information and explanations within the team and across functions
• Mentors less-experienced colleagues and contributes to team development

Job description

Job Description

Posted Thursday, March 12, 2026 at 12:00 AM

FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body's signals.
Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions atNatus Neuro.

Job Overview:

Establishes and builds relationships with customers and field representatives. Identify and transfer leads to the outside sales force. May provide direct support to direct sales team. Performs telephone selling and/or screening to provide input on new markets, new product introductions, and existing products or supplies. Manages and responds to customer concerns and problems. Has regional or territorial responsibility for calls

Contribute to the team's success by embracing our guiding principles and behaviors and actively participating in a culture that puts our Patient first. You will demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive.

Responsibilities:

At the senior support level, this role performs the full scope of departmental tasks independently and reliably. The individual takes initiative to engage with internal teams or external contacts to resolve questions, address issues, and support workflow continuity. They apply broad job knowledge and skills across a wide range of assignments, with an understanding of how their work impacts interdependent departments, customers, or vendors.

This role independently resolves most issues, using sound judgment and recommending solutions for non-routine problems requiring approval. It involves providing detailed, sometimes technical or sensitive, information and explanations within the team and across functions as needed.

Work is completed with limited supervision, allowing for a high degree of independent decision-making. The individual may also support or mentor less-experienced colleagues, contributing to team development and performance.

Experience Required:

Professionals at this level are experienced in their function, with the ability to manage a full range of departmental responsibilities independently.

Typically has 3–5 years of relevant experience and demonstrate sound decision-making, problem-solving, and communication skills.

They understand cross-functional impact, exercise independent judgment, and may support or mentor less-experienced colleagues.

Compensation and Benefits:

Along with a competitive salary and bonus structure, we offer a comprehensive benefit package: pension, promotional opportunities and pathways, earn additional income from our paid refer-a-friend scheme, and continuous professional development.

Be the People part of the Neuro Solution.

EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.#LI-LM1 #INDNATUS