Supplier Management Lead

Dŵr Cymru Welsh Water; Newport; On-site; GBP 67,000 - 82,000; Full time

Benefits offered by this job

28 days annual leave

Annual incentive scheme

Employer pension scheme

Flexible working

Job summary

Dŵr Cymru Welsh Water in Newport is seeking a Supplier Management Lead to drive value from supplier contracts, ensure compliance and high performance. You’ll manage relationships, oversee contract changes and governance, and monitor risk across the supplier base.

Collaborating with Supplier Managers and stakeholders, you’ll lead improvements to procurement processes and supplier engagement, shaping sustainability and service standards in a not-for-profit environment.

Qualifications

• Educated to degree level in a relevant discipline, or equivalent professional qualification and experience in a commercial, analytical, economics, data or procurement-related discipline.
• Experience of commercial negotiation and a proven track record in delivering sustainable value savings.
• Experience in contract and supply chain management, with ability to work across multiple systems to deliver workloads aligned to business needs and regulatory requirements.
• Knowledge of governance, procurement or contract management frameworks would be advantageous.

Responsibilities

• Coordinate and oversee contract and supplier management of allocated agreements with responsibility for performance, risk, value and compliance.
• Analyze supplier performance against KPIs, SLAs and contractual requirements, identify trends and risks, manage accreditation and certification requirements.
• Support improvements to procurement systems and processes to capture performance data for decision making.
• Plan and deliver supplier engagement activities with colleagues, stakeholders and suppliers.
• Manage contract extensions and variations, including negotiation, governance approvals, issue tracking and system updates.

Skills

Commercial negotiation

Stakeholder management

Contract management

Governance experience

Commercial acumen

Education

Bachelor's degree or equivalent in a relevant discipline

Job description

Select how often (in days) to receive an alert:

City: Newport

Address: Newport, Wales, GB, NP10 8FZ

Job Requisition Number 8760

Work Type Permanent

Job Function Procurement & Estates

Salary Range £74,700 per annum (Senior Manager)

Base

Closing Date

South East Hub / Hybrid (3 Office Days / Week in Newport)

23:59 on 14/10/2026

What you’ll be responsible for

Job Profile

As a Supplier Management Lead, you’ll play a key role in ensuring our supplier contracts deliver value, compliance and strong performance. Working closely with Supplier Managers and stakeholders across the business, you’ll manage supplier relationships, oversee contract changes and governance activities, monitor supplier performance and risk, and drive continuous improvement across our supplier management processes. You'll help ensure we work with suppliers in a way that supports our business objectives, sustainability ambitions and high standards of service.

Key Responsibilities

1. Coordinate and oversee the contract and supplier management of allocated silver level and enterprise-wide agreements, with responsibility for managing performance, risk, value and contractual compliance.

2. Analyse supplier performance against KPIs, SLAs and contractual requirements, identifying emerging trends and risks, and manage compliance with accreditation and certification requirements throughout the contract lifecycle.

3. Support and drive improvements to the procurement systems and processes used to capture supplier performance and certification data, ensuring information is accurate, complete and available to support effective decision making.

4. Support the planning and delivery of supplier engagement activities, working effectively with colleagues, stakeholders and suppliers.

5. Manage contract extensions and variations, including negotiation, documentation, preparation for governance approval, issue, communication and system updates, ensuring all changes are accurately recorded.

6. Prepare, check and issue framework call off contracts across allocated categories, ensuring compliance with the relevant framework and governance requirements.

7. Manage supplier performance issues, risks and disputes, escalating matters appropriately and maintaining constructive supplier relationships.

8. Undertake activities in accordance with internal governance, applicable procurement legislation and contractual requirements.

9. Apply ethical procurement principles, including transparency, sustainability and integrity, across supplier management and contracting activities.

Make a difference where it matters most

At Welsh Water, we don’t just deliver water – we deliver something essential to life. As a not-for-profit organisation, every pound we make is reinvested back into our services, our communities, and the environment.

We’re on an exciting journey as we enter a new investment cycle focused on innovation, digital transformation, and long-term sustainability. Procurement plays a critical role in enabling this – and that’s where you come in.

If you’re passionate about driving value, building meaningful supplier partnerships, and making a real impact through procurement, we’d love to hear from you.

About you

Unless otherwise stated, the following areessential requirements for the recruitment of the role:

Qualifications

• Educated to degree level in a relevant discipline, or equivalent professional qualification and experience in a commercial, analytical, economics, data or procurement-related discipline.

Experience

• Experience of commercial negotiation and a proven track record in delivering sustainable value savings.
• Experience in contract and supply chain management, with a proven ability to work effectively across multiple systems to deliver workloads aligned to business needs and regulatory requirements.
• Experience of operating within governance, procurement or contract management frameworks would be advantageous, but is not essential.

Knowledge & Skills

• Proven ability to drive commercial value through negotiation, supported by strong commercial acumen, stakeholder influencing skills and a minimum of five years’ relevant experience.
• Strong understanding of contract management processes, Framework Agreements, framework call-off contracts, contract variations, and third-party contract risk management across Capital, IT or other categories.
• Excellent communication, relationship management, judgement and influencing skills, with the confidence to challenge poor performance, drive improvements and escalates issues appropriately.
• Ability to identify, assess and manage supply chain risks, applying procurement policy, governance and assurance requirements to support effective decision-making and risk management.
• Proven ability to deliver supply chain improvements through coordinated supplier engagement and recognised supplier management practices.
• Ability to maintain clear, accurate and audit-ready records and evidence trails to support effective contract management, supplier engagement and governance activities.

Good to know

We work in a hybrid way, with colleagues coming together on site three days a week to collaborate and build strong relationships.

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

We know that if our employees are happy, our customers are happy. That’s why we offer a great benefits package. As one of the biggest companies in Wales, our reward and benefits package includes:

28 days annual leave plus public holidays

Annual incentive scheme (bonus) – maximum opportunity 25% of base salary

Employer pension scheme up to 11%

Flexible working considered

Generous range of employee benefits and discounts

• Purpose-driven work – make a real impact on communities and the environment
• Not-for-profit model – every decision is about long-term value, not short-term gain
• Sustainability-focused – play a role in protecting natural resources for future generations
• Collaborative culture – work with passionate, values-driven colleagues
• Career development – opportunities to grow, innovate, and lead in your field

Our Commitment

At Welsh Water, we are committed to creating an inclusive workplace where everyone feels valued and able to thrive. We welcome applications from all backgrounds and are dedicated to building a diverse and representative workforce.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

Job Segment: Compliance, Risk Management, Contract Manager, Law, Procurement, Legal, Finance, Operations