Supplier Enablement Lead — COUPA & Oracle

ABM UK; England; On-site; GBP 35,000 - 38,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Perks at Work discounts

Job summary

ABM UK is seeking a COUPA Procurement Administrator / Supplier Enablement Lead near Heathrow to act as the bridge between Procurement, IT and the Global COUPA team. Responsibilities include supplier onboarding, data governance, catalogue management and process documentation.

You will coordinate with US teams on punch-out implementations, manage tests and promotions to production, and maintain governance logs for UK content groups.

Qualifications

• Experience in procurement operations, supplier enablement, or systems administration.
• Experience supporting supplier onboarding and offboarding processes.
• Experience managing hosted and punch-out catalogues.
• Working knowledge of COUPA or a similar procurement platform.
• Working knowledge of Oracle or a similar ERP system.
• Experience using ServiceNow or a similar ticketing system.
• Experience validating supplier data, reporting, and data accuracy.
• Experience across Procurement, IT, Operations, and external suppliers.
• Experience coordinating testing, issue resolution, and promotion to production.

Responsibilities

• Support onboarding/offboarding in Oracle and monitor data flow to COUPA.
• Validate supplier data and reporting accuracy.
• Raise ServiceNow tickets for interface or system errors.
• Identify suppliers suitable for hosted or punch-out catalogues based on spend and strategic relevance.
• Facilitate catalogue setup and communication between suppliers and business.
• Coordinate technical catalogue implementation with IT/U.S. team.
• Maintain a supplier enablement tracker and progress report.
• Manage supplier and catalogue data in the COUPA test environment.
• Oversee supplier group permissions and content group management.
• Coordinate testing and approval for promotion to Production.
• Maintain UK-specific content group structures (suppliers, catalogues, ship-to addresses).
• Liaise with Operations to ensure site accuracy.
• Act as UK custodian for content group governance aligned with global standards.
• Act as the first point of contact for supplier/user issues in COUPA.
• Liaise with U.S. COUPA support and internal teams.
• Support Procurement and Operations with reporting and supplier data analytics.
• Document end-to-end SOPs for supplier enablement and catalogue management.
• Support training for new users and suppliers.
• Drive continuous improvement in supplier enablement processes.
• Run COUPA spend reports to identify potential catalogue suppliers.
• Discuss and prioritise with Procurement and Operations.
• Contact suppliers to confirm hosted or punch-out capability.
• Engage IT/U.S. COUPA team for punch-out setup if required.
• Hosted Catalogue: share template with supplier, validate data, and upload to COUPA test.
• Punch-Out: coordinate technical integration and testing with IT/U.S. team.
• Test catalogue functionality (pricing, workflow, access).
• Raise ServiceNow tickets for issues and validate fixes.
• Request promotion to Production upon successful testing.
• Assign supplier/catalogue to content groups and ship-to addresses.
• Update visibility per BU/site.
• Maintain a governance log.
• Review catalogue performance quarterly.
• Deactivate inactive suppliers (e.g., no spend for 6 months).
• Maintain relationships with suppliers and stakeholders.
• Support reporting, training, and process improvement.

Skills

COUPA

Oracle

ServiceNow

Data governance

Supplier enablement

Catalogue management

Stakeholder comms

Process documentation

Testing & promotion

Governance logs

Tools

COUPA

Oracle ERP

Job description

ABM UK is seeking a COUPA Procurement Administrator / Supplier Enablement Lead near Heathrow to act as the bridge between Procurement, IT and the Global COUPA team. Responsibilities include supplier onboarding, data governance, catalogue management and process documentation.

You will coordinate with US teams on punch-out implementations, manage tests and promotions to production, and maintain governance logs for UK content groups.