Supervisor - St Pancras

The Foschini Group / TFG London; Greater London; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Free clothing allowance

Generous colleague discount up to 70%

Financial and wellbeing assistance

Enhanced maternity package

Virtual GP service – unlimited access

Plus much more!

Job summary

Whistles in London–St Pancras is seeking a Supervisory professional to drive a welcoming, high-quality shopping experience. You will lead by example on the shop floor, support daily store operations and the management team to deliver strong commercial results.

The role focuses on customer service, stock control, and helping Style Advisors grow their knowledge. The ideal candidate excels in customer-facing environments and takes pride in helping customers complete their outfits.

Qualifications

• Excellent communication and customer-facing skills.
• Focused and takes pride in helping customers.
• Builds relationships and identifies customer needs to complete outfits.
• Experience in a customer-facing environment preferred.

Responsibilities

• Greet, assist and lead by example on the shop floor, connecting with customers.
• Maintain a commercial approach, handle transactions and assist with stock control.
• Support Style Advisors as they grow their knowledge and experience.
• Assist in all tasks to ensure smooth store operations.

Skills

Customer service

Communication

Stock control

Sales floor

Leadership

Teamwork

Job description

Supervisor – St Pancras

Every exceptional customer moment starts with our people.

Our Supervisors play a key role in creating a welcoming, high-quality shopping experience that keeps customers coming back. Collaborative and adaptable, you’ll support the day‑to‑day running of the store, helping the management team drive strong commercial results and smooth shop‑floor operations.

What you’ll do:

• Greet, assist and lead by example on the shop floor, connecting with customers, sharing your passion for style and delivering great service.
• Maintain a commercial approach to the role and operations, handling transactions accurately and assisting with stock control processes.
• Use your experience to support our Style Advisors as they grow their own knowledge and experience.
• Assist in all tasks to ensure the smooth operation of the store.

Who you’ll be:

• Engaging with excellent communication skills and flourish in a customer‑facing environment.
• Focused and take pride in the work you do with our customers.
• Able to demonstrate the ability to build relationships with customers, understand their needs and provide the complete outfit they are looking for.
• Ideally experienced in a customer‑facing environment.

What's in it for you?

It’s not all about what you can do for us. We’ll give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:

• Free clothing allowance
• Generous colleague discount up to 70%
• Financial and wellbeing assistance
• Enhanced maternity package
• Virtual GP service – unlimited access 24/7
• Plus much more!

About the company

Whistles is a London‑based style destination known for timeless design, curating must‑have pieces and wardrobe signatures that elevate the everyday. Capturing the spirit of modern dressing distinctively, we curate contemporary collections that seek to empower us with a strong sense of independence and individuality.

Inclusion and diversity statement

At TFG London, we’re proud to be a Disability Confident and Ban the Box employer. We’re committed to creating an inclusive culture that welcomes, develops and celebrates diversity of backgrounds, experiences, ideas and perspectives. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated so people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.